Finalists announced for Bank Customer Experience Summit Awards

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

The finalists have officially been announced for the Bank Customer Experience Summit Awards, which will be held in Chicago during the summit, which will run…

How branches are embracing next gen technology

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Technology is continually advancing as every industry deals with unique challenges. Banks and financial institutions are no exception. Banks are dealing with…

What trends are driving branch closure, transformation?

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

In response to changing trends and COVID-19, many banks have to make a choice around whether to close the branch or transform it.

ICX Association names award winners in interactive customer experience

by David Drain

The Interactive Customer Experience Association presented its annual Elevate Awards during the #ElevateICX Virtual Symposium last week. The awards recognize…

What's on the horizon for the ATM world?

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

ATMs went through a challenging year in 2020, but as the industry comes out of the pandemic, a question emerges: What's on the horizon?

Bank Customer Experience Summit to offer key insights into banking trends

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

The Bank Customer Experience Summit will address key trends in the financial industry and how to reach a more demanding customer base.

CoinFlip partners with actor Neil Patrick Harris to deliver cryptocurrency education

Neil Patrick Harris has jumped into the world of cryptocurrency ATMs through an advertising campaign called "So Flippin' Easy."

Do ATMs need biometrics?

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

One question that often emerges in the world of ATMs is: Do we need additional ways to authenticate customers? One common suggestion is the use of biometrics…

Robots transforming branch experience

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Banks from across the world are beginning to use robots for tasks ranging from counting money to handling customer requests. These robots are not only…

How ATMs have adjusted to COVID-19

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

The pandemic has changed every industry from top to bottom, and the ATM industry is no exception. Even as we begin transitioning into the post-pandemic…

Bitcoin ATMs take center stage

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Although bitcoin has taken a hit recently due in part to recent comments from Tesla CEO Elon Musk, the cryptocurrency still shows no sign of disappearing. In…

Adjusting to NACHA rule changes

The NACHA has updated its rules for protecting sensitive customer data for payments. Here's how to stay on top of the new regulations.

ATMIA: Texas ATM human trafficking bill 'based on false premise'

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

A proposed law to register ATMs in Texas to fight human trafficking has drawn criticism from the ATM industry.

How Texas wants to use ATMs to stop human trafficking

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

A Texas house bill aims to fight human trafficking by requiring operators to register white-label ATMs.

Greetings from the new editor

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

As the new editor of ATM Marketplace, I would like to offer my sincerest greetings. My name is Bradley Cooper.

Business interrupted: How the pandemic is still affecting the payments industry

by Pat Shea — Editor, NetworldMedia

The pandemic has forced the payments industry to find new ways to do business, and a year later we are still dealing with changes, according to Josh Cyphers…

Despite pandemic, it's business as usual for NACHA

by Pat Shea — Editor, NetworldMedia

Heather McElrath, senior director of communications for NACHA, discusses how the pandemic has changed the payments industry and how NACHA and the ACH network…

Payday: Helping gig and contract workers get paid

by craig lewis — N/A, N/A

The pandemic changed many full-time positions into contract positions or 'gig work.' Many companies needed help to navigate how to streamline payment for…

Coming clean about money laundering

by Rick McDonell

Money laundering is a profitable game for criminals but what can financial institutions do to combat it? ATM Marketplace interviewed Rick McDonell, former…

ATM, Amusement operators share insight on surviving pandemic restrictions

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

ATM and Amusement operators have pivoted their businesses to survive the pandemic, including operating ATMs in cannabis dispensaries, selling gaming machines…