Oregon CU uses technology to turn branches into resource centers

November 14, 2014

Rivermark Community Credit Union is linking physical and online banking to make its member experience faster, easier and more convenient.

Ohio Valley Bank, Hyosung create transformed model for new branch

November 14, 2014

The community bank will implement video banking and other technologies in order to streamline daily branch operations and place additional focus on the…

Glory seeks to counter customers' frustration with self-service technologies

November 14, 2014

The company's newly introduced TellerInfinity device allows the customer to choose how tellers support their transaction.

At BAI Retail Delivery: Redirecting traffic at the branch

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

In an omnichannel banking session, panelists discussed universal bankers and pods, migrating transactions to self-service devices, and making customers feel…

New report outlines effective mobile strategies for FIs

November 10, 2014

Mobile banking capabilities are joining ATM and branch location as important factors in consumers' choice of a financial institution, research shows.

BOC revolutionizes branch banking with VTMs, big data, mobile solutions

November 7, 2014

Bank of China partnered with IBM to introduce a customer-centric, tech-driven experience that responds to changing consumer needs.

EMV chip-and-signature: The mirage of protection

Without a holistic approach to user and transaction verification we're only presenting an appearance of protection — one that will vanish when tested by…

The gathering storm over tokenization

November 6, 2014

A new report explains how tokenization will affect the payments value chain, and how Apple Pay might affect the fortunes of Google, PayPal, MCX and Softcard.

New report examines FIs' EMV preparedness

November 6, 2014

ATM operators have until 2017 to achieve compliance, but for card issuers it's an 11-month countdown to the liability shift.

Q3 a win (mostly) for ATM industry heavyweights

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

IADs Cardtronics and Euronet churned out double-digit revenue increases; Diebold continued its turnaround; NCR grew revenues, but missed expectations.

New guide defines best practices in branch transformation

November 4, 2014

The guide offers recommendations designed to help banks around the globe 'optimize their transformational strategies.'

ATMIA calls all US ATM operators to take EMV readiness survey

November 3, 2014

ATMIA seeks input from all operators — including FIs and IADs of all sizes — regardless of membership. Findings will be released industry-wide in December.

NFC users to top half a billion by 2019

November 3, 2014

NFC-based Apple Pay and host card emulation technology will drive awareness and acceptance, a Juniper Research report says.

Episys Anywhere app expands CU staff, self-service capabilities

October 31, 2014

The new native app powered by Maluzai software enables CU employees to conduct branch activities on a tablet, and delivers a new channel for in-branch…

It's November — peak season for card fraud

October 31, 2014

Criminals Christmas-shop, too. Data analysts at Feedzai say last November was big for fraud, but this November will be bigger yet.

Two merchants pull the plug on NFC (and Apple Pay) as MCX looms

by Will Hernandez — Editor, NetWorld Media Group

CVS and Rite Aid turned off NFC support last week, raising the ire of Apple supporters who vowed to take their business to Walgreens.

Using cash for small purchases shows a consumer's age

by Dan Kramer — Senior Vice President, Marketing & Merchant Servic, SHAZAM

A recent study found that consumers under age 30 are much more likely to use plastic even to pay for purchases under $5.

Report examines efforts to regulate mobile payments, standardize technology

October 30, 2014

Countries have begun enacting regulatory frameworks, hoping to encourage interoperability and ensure widespread adoption of mobile payments.

Card data theft the No. 1 worry among Americans, Gallup poll says

October 30, 2014

Gallup found that 69 percent of Americans worry about having card information stolen in a retail data breach — and suggested that this fear could increase…

Organizations not prepared adequately for targeted cyberattacks

October 30, 2014

A Kaspersky Lab study finds that although businesses know the threat is real, they aren't doing enough to protect themselves against targeted attacks.