Mobile banking use is skyrocketing ... Now what?

Consumers regularly log onto mobile banking to conduct routine tasks. But to keep people engaged and foster brand loyalty, banks need to constantly expand the…

Why consumers didn't buy Shake Shack's cashless plan

by Will Hernandez — Editor, NetWorld Media Group

Shake Shack founder Danny Meyer recently penned a blog post giving three reasons why his restaurants were going cashless. Consumers pushed back, giving one…

Consumer satisfaction with bank, card apps goes hand-in-hand with frequency of use

June 26, 2018

Customer satisfaction with banking and credit card apps has increased in the past year as more customers adopt digital as their primary interaction channel…

Customer service: Swan dive or cannonball?

June 25, 2018

Infographic courtesy of Statista Last week, we shared the statistic that more than three-quarters of consumers have chosen a product or service from…

Are your ATM fees driving away cardholders?

by Rebecca Hellmann — Director of Marketing, FCTI

Cash may be on its way out, but the trip looks to be slow, tedious and accomplished by fits and starts. In the meantime, more than three-quarters of consumers…

Banks, billers, merchants see benefits in open banking, real-time payments

June 22, 2018

Eighty-six percent of banks, 82 percent of billing organizations and 78 percent of merchants expect to see improvements in their customer service as a result…

Shake Shack shutters cashless store experiment

June 22, 2018

Shake Shack has decided not to go cashless after testing the idea in a store that had order-and-pay kiosks and no cashiers. However, the fast casual chain…

Study highlights much-discussed, oft-discounted importance of customer experience

June 21, 2018

A survey of 8,000 adults in France, Germany, the U.K. and the U.S. indicated that more than three-quarters (77 percent) of consumers have chosen a product or…

Cash transactions give way to contactless in UK

June 19, 2018

For the first time, consumers in the United Kingdom are paying more often with contactless debit cards than with cash, according to U.K. Finance. 

What's driving trends in branch transformation? Take the survey

June 15, 2018

ATM Marketplace is currently conducting a survey examining causes of disruption to the traditional branch model, and changes in the self-service channel and…

Canada weighs going postal with basic banking services

June 15, 2018

A new research report commissioned by the Canadian Union of Postal Workers, It's Time for a Postal Bank for Everyone, explains how Canadians could benefit from…

Gen Z comes of age ... in the age of digital banking

Move over millennials. Gen Z is on the scene and ready to leave its mark on banking and payments. Born after 1999, members of this demographic view the world…

Cash, cards and contactless: Survey examines unattended payment preferences

June 14, 2018

Seventy percent of consumers want unattended terminals to accept both card and cash payments, and a significant number are willing to transact at these…

ATMs going, going, already gone?

by Richard Buckle — Founder and CEO, Pyalla Technologies, LLC

I have begun observing that there are fewer and fewer ATMs in places where I used to see them — at airports, railway stations and malls.

Consumers prefer branch to digital for banking advice — if it's a good experience

June 12, 2018

Consumers are happy with digital interactions for quick transactions, but for more substantive conversations they'd rather deal with humans, according to new…

Women more likely than men to pay with cash

June 8, 2018

On a worldwide basis, women typically use cash 6 percent more often than men, according to a consumer payments survey by data and analytics company GlobalData.

Visa, Wirecard join forces to drive fintech forward

June 7, 2018

Wirecard and Visa have signed a partnership agreement to collaborate on new products in the field of digital financial technology, according to a press release.

As frictionless payments struggle for traction, consumers cling to cash

June 7, 2018

Consumer concerns about data security and privacy are hampering the move to frictionless payments, according to Lost in Transaction: Payment Trends 2018, a…

Sweden's far from accidental journey to a cashless society

by Ron Delnevo — Chairman, Cash and Card World

Sweden's apparent move toward becoming the planet's first cashless state is clearly neither accidental nor simply the outcome of choices made by the Swedish…

Paysafe unveils online payment option for unbanked and cash-preferred consumers

June 6, 2018

Payments provider Paysafe has launched Paysafecash, the company's new payment option that caters to cash-preferred online shoppers around the world.