Study ranks checking, ATM fees in 50 US markets

July 9, 2018

A new study by DepositAccounts.com has analyzed checking account fee data from more than 1,700 financial institutions in 50 major markets in the U.S. to…

Americans want security without complexity: 'You can do that, right?'

July 9, 2018

As much as Americans dislike data breaches, they are not big fans of security protocols, either.

A quantum leap: How will banks cope with tomorrow's tech?

Last century, one of most dramatic changes to the banking ecosystem was the integration of digital technology, both with back office and customer-facing…

The video-ready FI: 8 steps to success

There’s no doubt that video banking will become a must-have in the next few years. By implementing it today, you’ll have a competitive differentiator in your…

HSBC rolls out 'social humanoid robot' Pepper

July 2, 2018

HSBC Bank USA N.A. and SoftBank Robotics America, the North American arm of SoftBank Robotics Group, have partnered to bring Pepper, the "social humanoid…

ATM Marketplace: June Top 5

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

It's officially summer. And it feels like it. Whether you're headed to the lake, the cabin, the pool, or indoor refuge with working AC for the July 4 holiday…

Mobile contactless payment users to top 750M by 2020

June 29, 2018

The global number of mobile contactless users will exceed 760 million by 2020, up from an estimated 440 million in 2018, according to a new study from Juniper…

Contactless payments win the day at World Cup matches

June 29, 2018

Approximately 1 in 5 purchases made with Visa cards at World Cup soccer matches in Russia used contactless payment technology, including smartphones, bracelets…

Mobile banking use is skyrocketing ... Now what?

Consumers regularly log onto mobile banking to conduct routine tasks. But to keep people engaged and foster brand loyalty, banks need to constantly expand the…

Why consumers didn't buy Shake Shack's cashless plan

by Will Hernandez — Editor, NetWorld Media Group

Shake Shack founder Danny Meyer recently penned a blog post giving three reasons why his restaurants were going cashless. Consumers pushed back, giving one…

Consumer satisfaction with bank, card apps goes hand-in-hand with frequency of use

June 26, 2018

Customer satisfaction with banking and credit card apps has increased in the past year as more customers adopt digital as their primary interaction channel…

Customer service: Swan dive or cannonball?

June 25, 2018

Infographic courtesy of Statista Last week, we shared the statistic that more than three-quarters of consumers have chosen a product or service from…

Are your ATM fees driving away cardholders?

by Rebecca Hellmann — Director of Marketing, FCTI

Cash may be on its way out, but the trip looks to be slow, tedious and accomplished by fits and starts. In the meantime, more than three-quarters of consumers…

Banks, billers, merchants see benefits in open banking, real-time payments

June 22, 2018

Eighty-six percent of banks, 82 percent of billing organizations and 78 percent of merchants expect to see improvements in their customer service as a result…

Shake Shack shutters cashless store experiment

June 22, 2018

Shake Shack has decided not to go cashless after testing the idea in a store that had order-and-pay kiosks and no cashiers. However, the fast casual chain…

Study highlights much-discussed, oft-discounted importance of customer experience

June 21, 2018

A survey of 8,000 adults in France, Germany, the U.K. and the U.S. indicated that more than three-quarters (77 percent) of consumers have chosen a product or…

Cash transactions give way to contactless in UK

June 19, 2018

For the first time, consumers in the United Kingdom are paying more often with contactless debit cards than with cash, according to U.K. Finance. 

What's driving trends in branch transformation? Take the survey

June 15, 2018

ATM Marketplace is currently conducting a survey examining causes of disruption to the traditional branch model, and changes in the self-service channel and…

Canada weighs going postal with basic banking services

June 15, 2018

A new research report commissioned by the Canadian Union of Postal Workers, It's Time for a Postal Bank for Everyone, explains how Canadians could benefit from…

Gen Z comes of age ... in the age of digital banking

Move over millennials. Gen Z is on the scene and ready to leave its mark on banking and payments. Born after 1999, members of this demographic view the world…