3 financial experts share elevator pitches

by Bradley Cooper — Editor, Connect Media

Three financial services companies provided elevator pitches for innovative products at the Bank Customer Experience Summit, including a virtual assistant…

Fidelity Bank to replace ATMs with Diebold Nixdorf's line

October 14, 2021

Fidelity Bank, a financial institution based in Fuquay-Varina, North Carolina, has announced it will replace its self-service network with Diebold Nixdorf's DN…

Popi/o appoints CEO

October 12, 2021

Popi/o Mobile Video Cloud, a digital customer engagement platform for banks and credit unions, has selected Jed Taylor to serve as CEO. He will replace Gene…

Landmark Credit Union intros Clinc's chatbot

October 11, 2021

Landmark Credit Union, a credit union with 5,000 branches in the U.S., has introduced Clinc's voice and text-enabled chatbot for its more than 370,000 members.

Analyze this! Detailed customer journey analytics at ATM from eKassir

How does the user go through the scenarios at ATMs, how fast? Where are the bottlenecks and friction points? You can easily get the answers on these questions…

Post Technologies, Glia deliver chatbot with live chat integration to 7 credit unions

October 6, 2021

Posh Technologies, a conversational AI company, has partnered with Glia, a digital customer service solutions provider, to deliver an integrated chat solution…

3 bankers share insights on banking hot topics

by Bradley Cooper — Editor, Connect Media

When it comes to banking, there's no shortage of hot topics and pressing issues. In order to provide insight into these issues, the Bank Customer Experience…

5 banks partner with Jack Henry for core system tools

September 29, 2021

Five community banks recently partnered with Jack Henry & Associations Inc., a technology and payment processing services company, to integrate its Core…

FIS appoints chief administrative officer

September 22, 2021

FIS, a financial technology company, has appointed Stephanie Ferris as chief administrative officer. Prior to joining FIS, she served as CFO for Worldpay…

4 experts share digital banking insights at Bank Customer Experience Summit

by Bradley Cooper — Editor, Connect Media

Digital banking is here to stay, but doing it properly requires the right practices and tools. Four experts at the Bank Customer Experience Summit, held in…

Live Oak Bank converts to Finxact's open banking platform

September 21, 2021

Live Oak Bank, a subsidiary of Live Oak Bancshares Inc. based in Wilmington, North Carolina, has converted its retail and commercial deposit accounts to…

Hatchet ATM attack reveals importance of security

by Bradley Cooper — Editor, Connect Media

On Aug. 15, a man in Manhattan simply withdrawing cash was attacked by another man with a hatchet. This event reveals the importance of using innovative…

Bitcoin Depot intros mobile app

September 17, 2021

Bitcoin Depot, a cryptocurrency ATM provider, has introduced its mobile app for iOS and Android. This app will both act as a wallet and help users find the…

The cybersecurity threat towards the banking industry

Working from home poses new threats to financial institutions as cybersecurity and digital transformation go hand in hand.

Paymerang partners with Community Bank Services

September 15, 2021

Paymerang, a finance automation company, has partnered with Community Bank Services, a subsidiary of the North Carolina Bankers Association, to deliver its…

Fold to move to the Lightning Network

September 15, 2021

Fold, a bitcoin rewards and payments app, has announced it will move completely to the Lightning Network by 2022. The network is a scalability protocol that…

Winners announced for Bank Customer Experience Awards

by Bradley Cooper — Editor, Connect Media

The winners of the Bank Customer Experience Awards were officially announced at the awards show during the Bank Customer Experience Summit, held in Chicago…

HashCash intros trial run for digital asset exchange

September 14, 2021

HashCash, a blockchain development company, has launched a trial of its digital asset exchange and is inviting financial institutes to try it out. This Paybito…

Allied First Bank integrates AI chatbot

September 9, 2021

Allied First Bank, based in Oswego, Illinois, has partnered with Finn AI, an AI chatbot provider, to integrate its chatbot service. This tool can recognize…

Summit Technology Consulting Group selects Sangeeta Kishore as CFO

September 9, 2021

Summit Technology Consulting Group, a software provider for the financial services industry, has selected Sangeeta Kishore to serve as CFO, according to a…