ATM, Amusement operators share insight on surviving pandemic restrictions

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

ATM and Amusement operators have pivoted their businesses to survive the pandemic, including operating ATMs in cannabis dispensaries, selling gaming machines…

'It's time to rethink how we manage the cost of cash'

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

According to research firm McKinsey, the cost of cash — which represents 5–10% of a bank's overall operating cost — is rising, even as the use of cash is…

Protecting your ATMs, Part II: Understand your adversary

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Most criminals are in it for the money, not the challenge, so they'll always pursue the easiest route to a payoff. The best-protected ATMs are those that make…

Protecting your ATMs, Part I: 'You don't have to run faster than the bear'

"You just have to run faster than the other guy running from the bear,” as the saying goes. It’s possibly not the most sympathetic way to look at ATM security…

ATMIA US 2019: 8 essential sessions

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

There are two good reasons to escape this month to Orlando, Florida. The first is that it’s about the furthest place on the continent from the polar vortex.

How do you influence the connected consumer?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Enterprises looking to influence consumer behavior first need to know which channels their customers are using and then need to find ways to interact with them…

Banco Popular de Puerto Rico strives to make banking easier for customers

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Like many banks, Banco Popular has discovered the need for an agile structure that allows the institution to serve customers who are comfortable with…

DBS Bank nets 1.8M mobile customers in 2 years

by Albert Kho of DBS Bank, left, responds to a question from moderator Martin Kloss., Elliot Maras — Editor, Kiosk Marketplace & Vending Times

By helping customers to migrate from the teller window to self-service channels, DBS Bank was able to achieve a 19 percent reduction in over-the-counter cash…

Scotiabank digital transformation emphasizes 'one-bank' customer experience

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

In transforming its physical network with an emphasis on a "one-bank" digital experience, Scotiabank aimed to achieve a more flexible market presence, improve…

Banco BPI aims to automate 100 percent of teller transactions in 2019

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Lisbon, Portugal-based Banco BPI has revamped its branches with a focus on self-service. BPI believes that automating transactions allows the sales team to…

Diebold Nixdorf urges bank officials to embrace the 'larger ecosystem'

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Bank executives attending the Diebold Nixdorf International Management Seminar this week in Lisbon, Portugal, were encouraged to focus on their customer's…

Call for entries: The 2018 Bank Customer Experience Awards invite the best of the best to shine

by Will Hernandez — Editor, NetWorld Media Group

Through Friday, June 15, Networld Media Group is accepting entries for the 2018 Bank Customer Experience Awards from innovative financial institutions and…

How Intel is redefining the customer experience through technology

by Christopher Hall — director, ICX Association

Christie Rice, director of the worldwide global digital signage and interactive kiosk segment for the Internet of Things Group at Intel, talks about her…

The costly crisis of ATM physical attacks: Understanding the problem

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

At a morning workshop during the ATMIA conference, the audience heard unsettling statistics and anecdotes about the rising number of ATM physical attacks in…

Video: Should payments providers adopt a single mobile platform?

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Some fintech pundits believe that mobile payments players must adopt a single, universal platform as a solid push-start toward global ubiquity. On the other…

5 ways FIs can create 'remarkable experiences'

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

At the Bank Customer Experience Summit this week in Chicago, retail authority Doug Stephens highlighted shifts in demographics, technology and media that are…

CONNECT Summit to tackle mobile technology's impact on restaurants, retail

Jayson Tipp, Nikki Baird among the keynote speakers for the fourth annual executive event.

London calling: ATMIA retools and makes ready for ATM & Cash Innovation Europe

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

It seems especially appropriate that the ATM Industry Association would give its conference in London a complete refresh as the industry celebrates the 50th…

5 need-to-know facts about cardless ATM transactions

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Every ATMIA conference has its trending topic du jour. This year, the buzz was about cardless ATM transactions, a subject addressed in a well-attended 1-hour…

'You've come a long way, baby': 50 years of ATM memories

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

At the ATMIA US conference, four of the industry's longest-tenured professionals shared memories and lessons learned while they were busy paving the way for…