Chatbots lead the way in AI banking

by Bradley Cooper — Editor, Connect Media

ATM Marketplace spoke with Bank of America about the Erica chatbot and its continued development as an AI banking tool.

Keybank intros virtual account management solution

May 21, 2024

Keybank announced KeyVAM, a virtual account management solution for treasury management customers. This cash-management solution is powered by Qolo and allows…

FIS intros fintech platform Atleio

May 17, 2024

FIS introduced Atelio by FIS, a fintech platform to allow banks and businesses to integrate financial services. It offers a variety of tools such as deposit…

Hyosung Americas names Kunoh Kim CEO

May 15, 2024

Hyosung Americas, a global leader in ATM innovation, has appointed Kunoh Kim as CEO.

Palmetto Citizens Federal Credit Union selects NCR Atleos' Allpoint Network

May 13, 2024

Palmetto Federal Credit Union, based in South Carolina, selected NCR Atleos' Allpoint Network to provide access to more than 55,000 ATMs for its members. With…

JD Power survey finds decreasing customer satisfaction with online-only banks

May 13, 2024

A survey by JD Power found that consumers are less satisfied with online-only banks, compared to last year. Satisfaction scores for online-only banks decreased…

How can banks maintain a good CX in light of layoffs?

by Bradley Cooper — Editor, Connect Media

Bradley Cooper, editor of ATM Marketplace discussed bank layoffs in light of CX with Mack Turner, a 30 year veteran of the financial services industry.

NCR Voyix releases 2024 Q1 results

May 9, 2024

NCR Voyix Corp. reported its financial results for the first quarter of 2024. It saw a GAAP revenue of $862 million, down from $916 million year-over-year, and…

VantageScore wins 2 patents for machine learning credit scoring tech

May 7, 2024

VantageScore, a credit scoring company, won two patents for its machine learning tools which can improve credit scoring models, giving customers more access to…

British Caribbean Bank partners with Finastra for core banking tech

May 7, 2024

Finastra, a financial software provider, partnered with British Caribbean Bank Ltd., based in Turks and Caicos, to deploy Finastra Essence on the Microsoft…

Remittance market to grow by $38.2B

May 6, 2024

The global remittance market is expected to grow by $38.2 billion from 2023 to 2027, according to research from Technavio. It will also grow at a compound…

AI-powered avatars: Next stage in banking CX?

by Matthew Merilees — CEO North America, Global-e

Digital avatars could hold the key to unleashing a new era of AI-powered excellence in customer service, especially at the digital banking level.

Rethinking card issuing in an age of fintech disruption

Banks face challenges in modernizing card issuing to keep up with new competitors. Fintech disruptors and evolving consumer preferences could affect existing…

Where are bank branches headed?

by Bradley Cooper — Editor, Connect Media

Bank branches are decreasing in number across the U.S., but this trend doesn't tell the entire story.

Experience innovation at the Bank Customer Experience Summit

by Bradley Cooper — Editor, Connect Media

The Bank Customer Experience Summit 2024's first early bird deadline is coming up on May 3rd.

Lama AI joins Mastercard Engage Partner Platform

April 23, 2024

Lama AI, a commercial lending technology provider, plans to join the Mastercard Engage Partner Platform to deliver better payments solutions. In particular…

CoinFlip pre-reg process simplifies transactions

April 19, 2024

CoinFlip, a global digital currency platform company, has launched a pre-registration process that allows customers to obtain pre-approval online before…

BookMyForex launches app update for international travelers

April 19, 2024

BookMyForex, an online retail foreign exchange platform based in India, has released its latest app version.

Supreme Court rejects Visa, Mastercard appeal in ATM lawsuit

April 17, 2024

The U.S. Supreme Court will not hear an appeal from Visa and Mastercard in a class action lawsuit case from ATM operators, who first sued Visa, Mastercard and…

How to pull off a successful branch renovation

by Bradley Cooper — Editor, Connect Media

For the premiere episode of the Bank Customer Experience podcast, Bradley Cooper, editor of ATM Marketplace interviewed Jean-Pierre Lacroix, founder and…