Left to their own devices: The BYOD hazards of digital banking services

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

A growing catalog of digital financial services delivers the awesomeness of instant access to information — and creates unprecedented opportunities for crooks…

Suncoast CU teams with FMSI to track branch customer experience

May 10, 2016

FMSI, a provider of branch software for financial institutions, has implemented its Omnix Lobby Tracker solution at Suncoast Credit Union.

Study: ATM, mobile, online channels key to customer satisfaction at big banks

May 4, 2016

Big banks have "significantly improved" in overall customer satisfaction, while midsize banks have declined and regional banks have plateaued, according to the…

ARCA intros Solo CM18 cash recycler for individual users

May 2, 2016

ARCA, a provider of cash automation technology, has added the CM18 Solo cash recycler to its product portfolio. The Solo is designed for single users and is…

Diebold gets off to a rough start with 2016 earnings

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Subpar performance in Q1 prompted the company to back off its outlook for the full year, but CEO Andy Mattes says that Diebold has plenty of large deals in the…

Fiserv, Cisco partnership to support branch transformation initiatives

April 21, 2016

Fiserv will add Cisco unified communications services, including remote video customer service and secure in-branch Wi-Fi that enables assisted self-service…

The groundwork: 3 essentials for successful branch transformation

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The recent webinar, "Clearing the path for branch transformation: 3 management tactics to succeed," offered insights on achieving customer service that is both…

Segmint revs up data-driven marketing platform

April 15, 2016

The active analytics solutions provider has added business intelligence dashboards and key lifestyle indicators to help banks boost customer engagement and…

Navigating digital disruption in financial services

A look at how today's startups are pushing traditional banks to find new ways to stay relevant to an ever-evolving consumer.

Navigating branch transformation: 3 secrets to success

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

A webinar on Tuesday, April 19, will look at tactics that can help FIs make their way through a maze of challenges and achieve amazing branch transformation…

Efma explores reinvention of traditional banking model

April 8, 2016

In a new report, the European financial organization looks at the impact of fintech and the ways that banks can work with startups to benefit customers and…

Fintech represents 'potentially fatal risk' to retail banks, report says

March 14, 2016

Studies supporting the new report, 'Retail Banking: In tech we trust,' show that bankers expect major changes to the financial services marketplace within the…

CUSO, kiosk-maker collaborate on self-serve shared branch solution

March 1, 2016

Source Technologies and Co-op Financial Services have taken the shared branch concept a step further by incorporating Co-op's shared branching platform into…

Deployment of auto-deposit ATMs on the increase worldwide

February 15, 2016

The number of auto-deposit terminals continues to rise — due at least partly to the central role they play in branch transformation, an RBR report says.

NCR finds something to love (or at least like) in 2015 revenues

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

It was a rough year for profits, but signs of growth suggest that the company is on the right track pursuing the high-margin, software-intensive omnichannel…

4 reasons why the next-gen branch needs self-service coin counting

FIs that consider the service unnecessary could be overlooking benefits that go to the very heart of their branch transformation strategy.

Bank's new self-service kiosk/ATM solution puts customers in control

January 26, 2016

The Nautilus Hyosung digital kiosk can process 107 banking tasks that comprise 90 percent of teller window transactions the company says.

The humble ATM: So much more than a cash machine

The ATM is a touch point — not only for your customers, but also, for your competitors' customers, which makes it an excellent vehicle to highlight your FI's…

First National Bank amps up retail delivery with advanced fintech

January 22, 2016

Initiatives to be rolled out in the first half of 2016 include a fleet of intelligent teller machines, an upgraded mobile banking platform and a product…

PenFed CU continues next-gen trend with new Guam branch

January 19, 2016

Like recently opened facilities in Puerto Rico and Florida, the new location features an open floor plan and state-of-the-art ATMs and ITMs, the CU says.