Branch Transformation News & Media

2023 ATM & Self-Service Software Trends

The ATM and self-service industry is here to stay, but it’s no longer business as usual. We are at the cusp of a self-service revolution where market players…

Presented by KAL ATM Software GmbH

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The future of banking: Overhauling customer experience strategies

by Bradley Cooper — Editor, Connect Media

What is the key to banking success in the current market? The answer is to overhaul customer experience strategies to meet consumers where they are.

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EECU opens branch in Collin County, Texas

November 8, 2023

EECU, a Dallas-Fort Worth, Texas based credit union, has opened a second branch in Collin County, Texas called the Plano Financial Center inside of H-E-B's…

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SMBC opens locations in Washington, DC

November 2, 2023

Sumitomo Mitsui Banking Corp., a member of SMBC Group, opened a representative office in Washington, D.C. as part of a strategy to expand its reach in the…

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Diebold Nixdorf to manage, upgrade ATM network for Texas Dow Employees Credit Union

November 1, 2023

Texas Dow Employees Credit Union selected Diebold Nixdorf Inc. to deliver its ATM-as-a-service for its self-service banking network. In particular, Diebold…

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What's new in branch design?

by Bradley Cooper — Editor, Connect Media

Digital banking is important, but branches also have a role to play. A panel at the Bank Customer Experience Summit in Charlotte, North Carolina took a look at…

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Citizens intros Citizens Private Bank

October 25, 2023

Citizens Financial Group Inc. launched Citizens Private Bank, which will deliver services to high income individuals, families and businesses. The bank will…

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Simmons Bank opens branch in St. Louis

October 19, 2023

Simmons Bank opened a branch in St. Louis, Missouri with a drive-thru and an ATM that can accept deposits. The bank worked with the Urban League of…

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Keybank opens branch in Utah, celebrates with food trucks

October 19, 2023

Keybank opened a branch in West Valley City, Utah, with a grand opening ceremony to be held from Oct. 20 to 21. The event will feature food trucks, giveaways…

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Bringing hospitality back to banking

by Bradley Cooper — Editor, Connect Media

A panel at the Bank Customer Experience Summit discussed how banks can bring hospitality back for customers.

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Desert Financial Credit Union opens 2 branches at Arizona State University

October 5, 2023

Desert Financial Credit Union opened two branches at the Arizona State University Tempe and downtown Phoenix campuses. The branches both feature ATMs to…

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Wave2 updates branch and ATM locater

October 3, 2023

Wave2 LLC updated its branch and ATM locater platform to allow banks and credit unions to integrate accurate location data for their websites and apps with…

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Simmons Bank breaks ground on Arkansas branch

October 2, 2023

Simmons Bank, a subsidiary of Simmons First National Corp. based in the South, broke ground on a branch in Jonesboro, Arkansas. The bank expects the branch to…

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Piedmont Advantage Credit Union appoints Greensboro branch manager

September 28, 2023

Piedmont Advantage Credit Union, based in Winston-Salem, North Carolina, has appointed Charles Turner to serve as manager of its Greenboro branch in the…

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Keybank to open branch in New York

September 27, 2023

Keybank will open a branch in Schenectady, New York with digital signage, a client hospitality area, an ATM and more. It will hold a grand opening with a…

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M&T Bank opens branch in Connecticut

September 14, 2023

M&T Bank will open a branch in Bridgeport, Connecticut in early 2024, pending regulatory approval. The 1,500-square-foot location will include a walk-up…

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Bank Customer Experience Summit registration closing

by Bradley Cooper — Editor, Connect Media

The Bank Customer Experience Summit, held jointly with the Interactive Customer Experience Summit from Sept. 11 to 13 in Charlotte, North Carolina, will focus…

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Cardless ATM market to reach $5.2B

August 22, 2023

The cardless ATM market is projected to grow to $5.2 billion by 2031, according to research from ResearchandMarkets.com. It will grow at a compound annual…

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Final call to experience innovation at Bank Customer Experience Summit

by Bradley Cooper — Editor, Connect Media

This year attendees will experience innovation across banking, retail, hospitality and the restaurant spaces firsthand at the jointly held Bank Customer…

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First Bank joins NCR Allpoint ATM network, adds 200 ITMs

August 10, 2023

First Bank, which has $6.6 billion in assets, has joined NCR's Allpiont Network to allow customers to withdraw and deposit cash at retail locations, including…

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