Self-service ATMs help shape a new branch service philosophy

When University Federal Credit Union decided it was time to reinvent their branch model, they worked with the branch transformations group at Diebold…

Gallery: A new branch model built around self-service banking solutions

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

A cost-efficient new concept features "assisted self-service" ATMs and "universal" banking representatives.

Bank-Fund Staff FCU deploys ARCA cash recyclers

December 18, 2012

Bank-Fund Staff Federal Credit Union ($3.3 billion in assets), a 70,000-member FI serving employees of the World Bank Group and the International Monetary…

The modern-day ATM turns 40

December 11, 2012

Used to be, it just seemed like you spent four decades waiting at the ATM for a transaction to go through. But now it really has been 40 years. On this day in…

The ATM is the bank!

by Richard Buckle — Founder and CEO, Pyalla Technologies, LLC

A couple of stories posted to this site of late have caught my attention. And after a fashion, they surprised me. Not because of the technology they describe…

myGift presents an ATM-dispensed prepaid with a multi-brand approach

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

New prepaid gift card from Better ATM Services leverages brand power and buyer convenience.

In the UK, charity starts at the ATM. Sometimes.

November 27, 2012

The planned rollout of a program to let Brits do good at the ATM by donating to charities is doing — not so good.

Self-service banking continues to expand at Chase

November 26, 2012

A Chase Bank branch in Chicago recently installed self-service banking kiosks, joining the 99 other locations nationwide that have machines. Chase has more…

Back to basics: Will you be paying in cash?

by Richard Buckle — Founder and CEO, Pyalla Technologies, LLC

In the fall of 1977, I was living in Dallas and happened by a mall just after HP introduced a watch that had an integrated calculator in the watchband and a…

ATTUS beefs up WatchDOG EFT fraud claims solution

November 14, 2012

ATTUS Technologies Inc., a regulatory compliance solutions provider and a division of Computer Services Inc., has introduced enhancements to its EFT fraud…

Video Gallery: ATM innovations from Wincor World 2012

Wincor Nixdorf demonstrates that even a hardened-steel ATM can be flexible.  

Webinar highlights successful branch transformation

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

University FCU and Diebold collaboration turns "assisted self-service" ATMs into a customer service win.

Reinvented: A bank branch model with self-service at its core

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

In a new branch concept, state-of-the-art systems and hardware make self-service easy for the customer.

PNB to set up self-service counters at 500 branches

November 6, 2012

India's Punjab National Bank has announced plans to extend 24/7 services to customers with the addition of advanced self-service counters in the bank's 50…

Cash recycling an upward trend for ATMs, teller safes

Increasingly, ATM owners are looking to cash-recycling technologies as a way to control costs.

ATM trends in review: cash handling, cash recycling

At Wincor World 2012, Uwe Krause, vice president of banking at Wincor Nixdorf, talks about what's trending now in cash-handling. The biggest change, he says is…

Photo gallery: spotlight on ATMs, branch technology at Wincor World

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

A comprehensive offering of end-to-end cash management solutions from teller safes to multi-function ATMs to the IT systems to run it all took the spotlight at…

From production line to personalized banking: Are we coming full circle?

by Richard McMurdo — Principal Consultant, Talaris

The other day whilst getting around to eventually de-cluttering my loft, I came across a box of my old school exercise books. Flicking through my history book…

Wincor World 2012 draws more than 7,000

October 29, 2012

More than 7,000 visitors from 90 countries took in more than 500 exhibits and 70 presentations covering the latest IT solutions and services at Wincor World…

NCR, ANZ sign multi-year ATM deal

October 25, 2012

NCR Corporation announced it has signed a five-year deal with ANZ to equip that bank's Australian ATM network with NCR SelfServe ATMs.