5 key characteristics of a digital banking mindset

Every consumer is a digital consumer, and to be in banking means you have to be in digital banking. Frankly, digital is no longer an expense; it's a necessary…

Meet your skimmable daily source for payments and fintech news ...

by Kathy Doyle — President, Networld

This month, ATM Marketplace will be joined by an all-new publication designed to bring you a concentrated dose of the day's biggest stories about banking…

A quantum leap: How will banks cope with tomorrow's tech?

Last century, one of most dramatic changes to the banking ecosystem was the integration of digital technology, both with back office and customer-facing…

Mobile banking use is skyrocketing ... Now what?

Consumers regularly log onto mobile banking to conduct routine tasks. But to keep people engaged and foster brand loyalty, banks need to constantly expand the…

Banks at a crossroads: The future of ATMs

In North America, the ATM channel is maintaining its central role as a core banking touchpoint with the consumer. But on the other side of the ocean, some…

Virtual tellers: The future of branch banking or captives of the 'Uncanny Valley'?

Some banks are now looking to extend online, AI-driven chatbots into their branches as virtual tellers. But to make it work, they'll have to solve the "uncanny…

In a mobile banking era, the ATM is more important than ever

by Rebecca Hellmann — Director of Marketing, FCTI

Despite consumers' growing preference for digital account interaction, they continue to rely on ATMs for cash, account access and and more advanced functions…

An oasis in the cash desert: How UK FIs can reinvent the ATM channel

The U.K. banking industry is being challenged to allay consumers' fears over the loss of thousands of branches, while keeping free ATMs profitable enough to…

From promising to proven: The state of branch transformation

Increasing numbers of financial institutions are trading in their transactional hub-and-spoke branch networks for technology-enabled, consumer-centric…

5 excellent reasons — and counting — to attend the upcoming Bank Customer Experience Summit

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

And the sixth reason: "Change takes a much longer time coming than you think, and then it happens much faster than you would have thought." It's happening…

The traditional branch: Not everyone's 'piece of cake'

by Richard Buckle — Founder and CEO, Pyalla Technologies, LLC

Here's the message for banks: If you truly want to market new products and continue to effectively pursue cross-selling and upselling opportunities, put…

The new branch: Everyone's 'cup of tea'?

by Richard Buckle — Founder and CEO, Pyalla Technologies, LLC

Could unusual innovations such as the 'branch cafe' provide the answer to that perplexing question of how banks should evolve in order to attract and serve…

3 keys to successful branch transformation

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

As financial services become more and more commoditized, FIs are finding that branch transformation is the best way to differentiate themselves. But they are…

7 reasons why the Bank Customer Experience Summit should be on your fall travel calendar

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

If your business is about banking for people, not "consumers," here are several excellent reasons to register immediately for this September summit in Chicago.

4 reasons why the next-gen branch needs self-service coin counting

FIs that consider the service unnecessary could be overlooking benefits that go to the very heart of their branch transformation strategy.

Caffeine-fueled dreams of a new kind of branch

by Tom Harper

What will the branch of the future really look like? Let's think outside the brick-and-mortar box for a moment.

Bridging the 'transformation gap' with video teller [infographic]

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Traditional and digital banking customers want different things from a branch; a VTM allows an FI to serve both in a single, cost-effective environment.

A very big roll of the dice ...

by Richard Buckle — Founder and CEO, Pyalla Technologies, LLC

As HP moves to change the way we think about computers, it might be that ATMs will not change that much after all, but everything behind their façade will be…

The rise of the ATM — self-service banking’s main touch point

by Rebecca Hellmann — Marketing and Sales Coordinator, Welch ATM

How could the dinosaur that is ATM technology possibly survive — much less thrive — in a country full of tech-obsessed millenials? Convenience.

Video teller machines: The future of community banking?

by Jim Ghiglieri — Senior Vice President, Corporate Communications, SHAZAM

As financial institutions continue to shutter branches to cut costs, video tellers have emerged as a less expensive way for them to provide face-to-face…