Bank of America introduces Guaranteed FX Rates for cross-currency payments

November 6, 2024

Bank of America introduced Guaranteed Foreign-Exchange Rates of up to one year for cross-currency payments. With this tool, businesses can mitigate currency…

Bank of America announces More Rewards Day for Nov. 7

November 4, 2024

Bank of America announced its More Rewards Day Event will be returning on Nov. 7 for the third year in a row. On this day, eligible credit cardholders will…

How is commercial cash demand changing?

by Bradley Cooper — Editor, Connect Media

How is commercial cash usage evolving?

All In Credit Union ATMs targeted in truck attack

November 1, 2024

A man rammed a pickup truck into an ATM at an All In Credit Union branch in Mobile, Alabama. The pickup truck had been stolen from a nearby business, according…

Bank of America appoints president of Spokane/Boise

October 31, 2024

Bank of America recently appointed Lauren Murray as president of Spokane/Boise, Idaho. She takes over for Kurt Walsdorf, who retired, according to a press…

Chase sues 4 customers over TikTok ATM fraud trend

October 29, 2024

JPMorgan Chase is pursuing legal action against four individuals who allegedly committed fraud as part of a TikTok trend. In this trend, content creators…

Bank of America sees 94 percent increase in AI patents

October 29, 2024

Bank of America has seen a 94% increase in AI and machine learning patents since 2022, with almost 1,100 patents or pending applications in its portfolio. The…

Truist releases e-bill presentment, payment solution

October 28, 2024

Truist Financial Corp. released its Electronic Bill Presentment and Payment platform to help clients manage payments and streamline operations. Customers can…

Turkey needs bigger denominations for ATMs

October 28, 2024

Turkish banks are seeing a shortage of higher denomination banknotes at ATMs due to inflation. Omer Mert, CEO of Turkish bank Fibabanka, said there is an…

Complying with banking regulations without sacrificing CX

by Bradley Cooper — Editor, Connect Media

A panel at the Bank Customer Experience Summit analyzed banking regulations and how banks can comply without sacrificing the customer experience.

John Marshall Bank appoints VP, branch manager

October 25, 2024

John Marshall Bank, based in Virginia, has appointed Rodney Francisque as VP, branch manager of its Alexandria, Virginia branch. He recently served as branch…

Dankse Bank integrates global proxy voting from Broadridge Global

October 24, 2024

Dankse Bank, based in Denmark, partnered with Broadridge Financial Solutions to implement its global proxy voting technology to help customers make investment…

Federal Reserve Bank expert offers cash usage insights

by Bradley Cooper — Editor, Connect Media

Haley Gibson, senior manager, cash insights and policy analysis, Federal Reserve Financial Services, discussed key cash usage trends.

Piraeus to migrate ATM network to Diebold Nixdorf

October 23, 2024

Piraeus, a Greek financial services company, announced it will migrate its fleet of more than 1,200 ATMs to Diebold Nixdorf's DN Series of cash recycling ATMs.

Bank training: 5 tips to be successful

by Bradley Cooper — Editor, Connect Media

Need better employees for your bank? Use these 5 strategies to train new and current employees effectively.

Navigant Credit Union selects Baker Hill for lending solution

October 22, 2024

Navigant Credit Union, based in Rhode Island, selected fintech Baker Hill for its NextGen For Commercial Lending solution. With this service, the credit union…

Tompkins Community Bank selects NCR Atleos' ATM-as-a-service

October 21, 2024

Tompkins Community Bank, based in Ithaca, New York, selected NCR Atleos' ATM-as-a-Service solution for its self-service banking needs. With this solution, the…

Regions Bank to offer special banking services for Hurricane Milton victims

October 21, 2024

Regions Bank announced a series of special banking services to help victims of Hurricane Milton in Florida. These include waiving ATM fees for both customers…

BTIG brings on energy investment manager

October 18, 2024

BTIG, a financial services firm, appointed Sumon Chaudhuri as a managing director of its energy, infrastructure and transportation investment banking group.

What's new in bank CX?

Marbue Brown, founder of the Customer Obsession Advantage and veteran banker, discussed what's new in bank CX.