Are millennials from Mars?

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Plenty of things about millennials might seem alien to Gen X-ers and boomers, but when it comes to banking, they're all pretty much the same.

New study affirms importance of the branch

October 29, 2015

Consumers see the branch as the place where their money lives; the Web and mobile are just vehicles for its movement, a new report says.

State Bank of India subsidiary to adopt Euronet ATM/switch system

October 29, 2015

The project will help SBI to successfully pursue a goal of increasing its retail banking presence in Indonesia, Euronet says.

US FIs form secure real-time payments network

October 27, 2015

Early Warning, the fraud protection and risk management arm of major US banks, will acquire clearXchange, the nation's largest bank-owned digital payments…

Uneasy alliance: Banks and fintech startups

by Dan Glessner — Chief Marketing Officer, Quisk, Inc.

Startups should seek to leverage the consumer trust which banks have worked for decades to earn; banks should look to startups for consumer-focused…

Mobile payments set to dominate discussions at Money 20/20

by Will Hernandez — Editor, NetWorld Media Group

EMV and bank innovation also should be hot topics next week in Las Vegas, writes Mobile Payments Today Editor Will Hernandez.

Fifth Third plans to launch new commercial card mobile app

October 21, 2015

Cardholders will be able to suspend and unsuspend card accounts and have push notifications sent to their mobile device.

Ethiopia's largest FI taps NCR for ATM network monitoring

October 19, 2015

NCR Aptra Vision will provide a single, accurate view across the Commercial Bank of Ethiopia's multivendor ATM network to empower decision-making, NCR says.

International law enforcement targets next-gen banking malware

October 15, 2015

Dridex was developed by cybercriminals to harvest online banking details, which are then used to steal money from individuals and businesses worldwide, Europol…

New ATM app provides onsite insight to machine issues

October 15, 2015

The SEC-QR app provides a fast and simple way for anyone — including the ATM end user — to notify the operator of a problem with a machine.

Leveraging innovative technology to transform the branch

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

An panel at BAI Retail Delivery discusses the challenges of getting people, products and processes to work as one and provide the ideal customer experience.

Saskatchewan CU aims to enhance customer experience with VTMs

October 13, 2015

With the transformation of two flagship branches, Affinity Credit Union has become the first Canadian FI to use Diebold 9900 in-lobby tellers.

Desert Schools FCU, CFM to integrate cash automation with core

October 13, 2015

The FI has worked with the software provider to integrate operations of more than 70 cash automation devices into its new Correlation Keystone platform.

Omnichannel banking, branch transformation and doubling down on your ATM investment

Today's ATMs are valuable customer relationship and marketing vehicles that deliver a winning combination of cost-effectiveness and consumer convenience.

OAB steps up skimming protection with NCR solutions

October 9, 2015

Oman Arab Bank will use the NCR Solidcore Suite for APTRA and Anti-Skimming SPS technology to secure its banking channels against potential points of…

ABNB FCU plugs into Allpoint surcharge-free network

October 9, 2015

Members of the Virginia-based credit union will gain access to the 55,000 ATMs in the Allpoint network.

ICX Symposium: The future of customer experience

by Christopher Hall — w, t

The Oct. 27-28 symposium, "Inflection Point: The Future Tech of Customer Experience," will help prepare delegates for the fast-approaching, fully tech-driven…

NY FI to roll out cardless cash access

October 8, 2015

New York-based ALMA Bank will become the latest 'early adopter' of the new technology with its implementation of Diebold Mobile Cash Access.

Breaking down silos: The new cross-channel ATM management

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

A panel of experts takes up the question of how self-service management is changing to support an omnichannel customer experience.

Poll: In Canada, millennials drive charge toward new banking tech

October 6, 2015

Like their US counterparts, Canadians prefer to do their everyday banking via digital channels, but want to speak with a live person when they have more…