Analysis: Customer experience is traditional FI's advantage over digital banks

March 16, 2018

The emergence of digital banks — offering mobile payments, e-wallets and more — is creating new competition in the financial services industry.  

Chase, PayPal partner for mobile wallet promo

March 15, 2018

As of today, Chase Freedom has added a new quarterly category — PayPal — and has brought back a customer favorite — Chase Pay and grocery stores — from April…

In a mobile banking era, the ATM is more important than ever

by Rebecca Hellmann — Director of Marketing, FCTI

Despite consumers' growing preference for digital account interaction, they continue to rely on ATMs for cash, account access and and more advanced functions…

Fifth Third ATMs enabled for cardless cash withdrawal

March 15, 2018

Customers of Fifth Third Bank can now withdraw cash from the bank's ATMs without using a bankcard.

Transactions at Dolphin Debit ATMs surge 47 percent in 2017

March 14, 2018

Dolphin Debit, a full-service ATM management company, saw strong growth across all areas of the company in 2017. Revenue grew 27 percent year over year and the…

'Prime' isn't just a rate anymore: Banks, tech and the 'Amazon Effect'

That clever little arrow in Amazon's logo pointing from "a" to "z" is no coincidence, and it explains why the company would set its sights on banking. The fact…

3 in 10 consumers interested in Amazon checking account

March 13, 2018

A notable minority of consumers would be interested in opening a banking account with Amazon if it were possible to do so.

Will real-time payments really transform the US market?

Real-time payments infrastructure officially arrived in the U.S. with the launch of The Clearing House RTP system in November. Will the technology ultimately…

Digital Check study of postal banks hints at possible future for US bank branches

March 9, 2018

Postal banking isn't likely to catch on in the United States in the near future, but its underlying principles could play a role in branch transformation…

Could bitcoin and blockchain blow up banking as we know it?

Major banks have already begun to invest in promising blockchain projects, and distributed ledger technology now seems poised to disrupt retail banking in an…

Mobile banking UX 'asks too much of millennials,' study finds

March 7, 2018

No surprise here: Millennials lead the way in adoption of mobile banking, at 47 percent, while boomers lag at 23 percent. However, millennials are also the…

California CU calls on Cummins Allison for auto-deposit ATMs

March 7, 2018

Cummins Allison, a provider of ATMs and coin, currency and check processing technology, has announced its installation of automated deposit ATMs for Hanford…

Fiserv, MasterCard team to debut AI-based transaction decisioning solution

March 7, 2018

Fiserv Inc., a provider of financial services technology solutions, has become the first processor to offer MasterCard Decision Intelligence, a comprehensive…

'Customers want to be recognized': Designing the ideal digital banking experience

Jim Ensign, chief digital officer at Republic Bank, discusses how financial services providers can improve their customers' experience by seeking to understand…

Amazon exploring consumer checking account offering, reports say

March 6, 2018

Don't say you weren't expecting it …

Removal of small-town ATMs raises protest in Quebec

February 28, 2018

Several small towns in the Canadian province of Quebec are about to lose their community's only cash machine, and residents of those towns are unhappy about it.

Satisfied service techs: The No. 1 factor in ATM uptime?

Field technicians are equal parts engineer, mechanic and MacGyver. They are also some of the best ATM sales and customer service people in the business. Which…

Hong Kong bank weighing use of facial ID at ATMs

February 27, 2018

Hong Kong-based Hang Seng Bank plans to expand its use of fintech in mobile banking services. Additionally, based on consumer uptake of the facial recognition…

Dolphin Debit broadens US presence with 4 new ATM management contracts

February 26, 2018

Dolphin Debit, a full-service ATM management company, has added four credit union clients, expanding its reach into an additional four states, a company press…

How one bank is waging the never-ending battle against cybercrime

Patricia O'Donnell, senior vice president at Key Bank, discusses the challenges that financial institutions confront daily as they work to mitigate the…