Virginia FCU goes 'worry-free' with new coin-counting machine

September 8, 2017

Langley Federal Credit Union, a Virginia-based financial institution with more than 240,000 members and $2.4 billion in assets, recently tapped Cummins Allison…

U.S. Bank harnesses power of Alexa for everyday banking transactions

September 7, 2017

U.S. Bank customers can now check an account balance, make a payment on their U.S. Bank credit card and more, simply by speaking a command to an Amazon Alexa…

Bank of Ireland ATMs drop Gaelic language, raising Irish ire

September 5, 2017

The Bank of Ireland is removing the country's official first language from its ATMs and its Gaelic-speaking customers are none too happy about it.

California CU revs up CX with Accel real-time debit functionality

August 31, 2017

Golden 1 Credit Union, an FI with more than $11 billion in assets and 860,000 members, is implementing the Accel debit payments network from Fiserv Inc. to…

Fiserv touts tablet-based tech for instant-issue bankcards

August 30, 2017

Fiserv Inc. recently announced the launch of its Instant Issue Advantage wireless tablet solution, a branch-based system that puts activated, ready-to-use…

Additional financial services providers ante up for Harvey relief efforts

August 30, 2017

The PNC Foundation, which receives its principal funding from The PNC Financial Services Group, has announced that it will donate $250,000 to the American Red…

Houston-area banks waive ATM fees in Hurricane Harvey's wake

August 29, 2017

As Level 4 Hurricane Harvey, now Tropical Storm Harvey, continues to dump epic amounts of rain on the greater Houston area, many banks in flood-ravaged areas…

Panini, BLM sign distribution deal for EMV card instant issuance solution

August 25, 2017

Minneapolis-based BLM Technologies, a provider of payment, transaction and other financial institution hardware and IT services, has expanded its EMV card…

BDO Unibank, Azimo Philippines partnership enables remittance cash pickup in minutes

August 25, 2017

Azimo, a provider of money transfer services, has extended its cash pickup service to enable customers in the Philippines to collect money minutes after a…

BMO extends cross-border Allpoint access to private banking clients

August 24, 2017

BMO Private Banking is offering its Canadian clients — that is, high net-worth individuals and families — free access to more than 40,000 ATMs in the United…

City Union Bank's Lakshmi robot promoted from greeter to customer cash custodian

August 24, 2017

Last November, City Union Bank introduced India's first banking robot, Lakshmi, who greets customers entering the branch and answered their questions.

State Bank of India permanently blocks non-EMV cards

August 24, 2017

State Bank of India issued a statement on Monday urging customers to apply to receive an EMV bankcard to replace their existing magnetic stripe card. SBI asked…

Hand-in-hand: How to bring security and simplicity together in mobile banking

Unfortunately, the mobile banking channel comes with increased vulnerability. Also unfortunately, many financial institutions make the mistake of separating…

Fiserv acquires real-time payments platform with Dovetail purchase

August 22, 2017

Fiserv Inc., a provider of financial services technology solutions, has acquired Dovetail Group Ltd., a provider of bank payments and liquidity management…

Japanese FI to roll out mobile ATM to serve rural, elderly customers

August 22, 2017

Japan's Shimane Shinkin Bank has announced plans to introduce its first mobile ATM in November to serve elderly Japanese in rural areas without access to bank…

5 excellent reasons — and counting — to attend the upcoming Bank Customer Experience Summit

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

And the sixth reason: "Change takes a much longer time coming than you think, and then it happens much faster than you would have thought." It's happening…

5 ways to build loyalty with digitally demanding consumers

With new fintech companies providing sharp competition, it is more crucial now than ever that retail financial institutions gain a better understanding of…

California CU delivers 'better banking experience' with direct-deposit coin counters

August 17, 2017

Cummins Allison, a provider of ATMs and coin, currency and check processing solutions has teamed with Wescom Credit Union, of Pasadena, California, to add…

When is a bank robbery not a bank robbery? When it's a bank ATM

August 15, 2017

A lecturer at Birmingham City University in the Midlands region of England has put forward an interesting theory to explain a rash of ATM ram raids in that…

Ethiopian FI taps NCR for additional ATMs, improved uptime

August 11, 2017

Commercial Bank of Ethiopia, that nation's largest financial institution, is expanding its ATM network with the addition of 200 NCR SelfServ ATMs, while aiming…