Banks can increase deposits 16.5 percent with improved CX, study shows

December 13, 2018

U.S. retail banks can increase deposits up to 16.5 percent by improving elements of their customer experience, according to new analysis conducted by Kantar.

ACI Worldwide, BioCatch use behavioral biometrics in fraud-stopping solution

December 11, 2018

ACI Worldwide, a provider of electronic payment and banking solutions, has entered a collaboration with BioCatch, a provider of behavioral biometrics, to…

Auriga helps Millennium BCP to create next-generation branches

December 11, 2018

Portugal’s largest private bank has undertaken an extensive branch transformation project, and has called upon Auriga to provide the software that will drive…

Wells Fargo firing regional branch managers linked to fake account scandal

December 7, 2018

A little more than two years after the fake account scandal broke at Wells Fargo, and on top of the firing of approximately 5,300 employees linked to the…

Digital channels claim greater share of holiday spending, Co-op data shows

December 7, 2018

Increasingly, credit and debit cardholders are completing their holiday shopping via digital channels and spending more money on experiences, according to a…

Brits download financial apps, but don’t use them

December 7, 2018

The U.K. is the third largest market in Europe for financial apps, increasing their download activity 19 percent since 2017. However, Brits are remarkably…

Alogent ImagePoint, Fastdoc product suites automate digital workflows for Las Vegas CU

December 6, 2018

Alogent, a provider of end-to-end enterprise payment processing, content management and digital banking solutions, has announced that Las Vegas-based Silver…

Florida community bank ATM to dispense cash bonuses during downtown event

December 6, 2018

An undetermined number of lucky ATM users at the downtown branch of Sanibel Captiva Community Bank will receive a windfall with their cash withdrawal on…

Card-free ATM cash withdrawal coming soon to India

December 6, 2018

Bankcard holders in India might soon be able to leave that card at home and, instead, withdraw cash from an ATM with their mobile phone. 

Open banking, fintechs and the shape of things to come

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

At the Bank Customer Experience Summit this fall in Chicago, Ryan Tuttle of Euromonitor International spoke with Tim Tang, director of enterprise solutions at…

Study sheds light on account overdraft effects, alternatives for banks, customers

December 4, 2018

Consumers tend to disregard potential consequences when they spend or withdraw from their checking account, due to impulsive spending habits. And because of…

Accenture acquires Italian bank tech provider SEC Servizi

December 4, 2018

The Intesa Sanpaolo Group and Accenture have completed the banking group's sale to Accenture of its 80.8 percent interest in SEC Servizi Spa, a company that…

Visa, Mastercard among top 10 most valuable US brands

November 30, 2018

Payment card networks Visa and Mastercard have secured the No. 5 and No. 10 spots, respectively, in the newly released list and report, "Brandz Top 100 most…

NCR inks ATM support agreement with Indian FI PNB

November 30, 2018

NCR Corp. has signed a new managed services agreement with Punjab National Bank. The three-year contract establishes NCR as a key services support provider for…

Co-op announces c-suite additions

November 30, 2018

Co-op Financial Services has appointed new members to its executive leadership team. Bruce Dragt has been named chief product officer, and Cheryl Middleton…

Study: ATMs, branches in UK headed for extinction by 2041

November 30, 2018

Projections based on year-over-year averages indicate that ATMs and bank branches will disappear from the U.K. in just a little more than 20 years, according…

T-Mobile piloting mobile banking with BankMobile

November 29, 2018

T-Mobile is making another pitch to become a player in the mobile banking business by testing a service called T-Mobile Money, a source familiar with the…

2018: What lies ahead for the Banking Industry?

The new year is just around the corner, and here at Auriga, we’re excited for what promises to be a pivotal time for the banking industry. We expect to see a…

Windows 10 migration for ATMs: The clock is ticking

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Once again, time is running down on a Microsoft Windows upgrade, this one with a deadline of Jan. 14, 2020. NCR Corp. is already working with customers to make…

Emerico unveils R35 self-service robot for banking environments

November 27, 2018

Emerico, a U.S.-based provider of banking and retail technology, has unveiled its R35 self-service robot. The R35 is the latest addition to a line of Emerico…