A branch too far …

by Richard Buckle — Founder and CEO, Pyalla Technologies, LLC

Of late I have been in discussions with vendors engaged in providing security solutions, and the image that has kept coming up is that of castles. The…

Instant card reissuance valuable in a world where real-time reigns

by Jim Ghiglieri — Senior Vice President, Corporate Communications, SHAZAM

In light of recent retail data breaches affecting millions of consumers, the logistics of card reissuance has come to the forefront for many financial…

Another Aussie bank goes cardless at the ATM

May 2, 2014

Not to be outdone by its rival Commonwealth Bank of Australia, Westpac Australia has announced plans to launch cardless ATM capability. CommBank unveiled its…

Card evolution: A bridge between plastic cards and mobile phones

by Kevin Christensen — Vice President, Audit, SHAZAM

Among the hundreds of new payment technologies popping up around the world, one in particular has caught my eye. Called Coin, it's a single plastic card that…

Research: Strategies for transforming the branch channel

April 30, 2014

Branch reinvention has been underway for some time, but has accelerated recently as financial institutions seek ways to improve branch efficiencies and…

6 questions every FI should ask about branch transformation

by Terrina Rishel — CEO, ATM Authority, LLC

Over the last few decades, we have watched technology disrupt many industries — requiring them to change rapidly or risk becoming obsolete. When new technology…

Kenya expects to be 70% EMV-compliant by month end

April 28, 2014

Last year Kenya's banking industry adopted the EMV standard for payments cards and set about implementing the plan in a phased program. Adhering to the plan…

Crash and grab. Rip and replace. What's with all the violence?

by Richard Buckle — Founder and CEO, Pyalla Technologies, LLC

Skimming the posts and features of the past few days, the headline "Gone in 60 seconds" proved just too tempting to ignore. As someone who likes cars a lot and…

Bill pay innovation key to keeping consumers happy

by Dan Kramer — Senior Vice President, Marketing & Merchant Servic, SHAZAM

As mobile bill payment use continues to surge among American consumers, financial institutions and billers need to innovate in terms of their billing software…

EMV and the ATM industry: Moving the rock uphill

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Migration to EMV is a Sisyphian task; Sisyphus would probably rather just push his boulder up a mountain.

Texas CU turns over ATM fleet management to Dolphin Debit

April 22, 2014

Community Resource Credit Union of Baytown, Texas, a $320 million CU serving 20,000 active debit cardholders, has entered into a multi-year agreement with…

Cash recycling transforms branch processes for Top 10 FCU

April 22, 2014

Security Service Federal Credit Union, one of the largest CUs in the United States, was looking to reduce branch inefficiencies while improving both security…

Canadian branding deal unites CIBC, Pioneer Energy, Cardtronics

April 22, 2014

Cardtronics Canada Ltd. and Canadian bank CIBC have entered an ATM branding agreement that will offer CIBC customers fee-free access to cash at more than 10…

U.S. Bank completes fleet-wide ATM upgrade

April 22, 2014

U.S. Bank has announced the completion of a major upgrade to its 5,000-ATM fleet in an overall strategy to implement new technology and machine enhancements.

From bail bonds to bollards: The value of ATM advertising

Opportunities abound, on-screen and off-, to increase the value of an ATM placement through advertising.

ATM transaction tax 'highway robbery,' Jamaicans say

April 21, 2014

"Very, very upset" is the general feeling among Jamaicans about a new ATM transaction tax announced last Thursday. The levy will go into effect June 1.

Colorado FI opens a new market with a new branch model

April 18, 2014

Glenwood Springs, Colo.-based Alpine Bank has expanded into a new market with a new branch model. The FI's recently opened location at Denver's Union Station…

Lloyds goes next-gen with 1200-ATM upgrade

April 17, 2014

Lloyds Banking Group has completed an upgrade of more than 1,200 ATMs in the U.K. New NCR SelfServ cash dispense and cash deposit units replaced legacy ATMs…

Study: How customers see the branch (and what they want from it)

April 17, 2014

Overall, consumers are visiting bank branches less often than they used to (in a survey, 46 percent said they visit a branch more than once a month, down from…

The ATM isn't dying, it's being transformed

'Kicked the bucket? Shuffled off the mortal coil? Joined the choir invisible?' Not the essential, adaptable ATM.