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Wincor Nixdorf exceeds 2,000 mark with kiosks in Taiwan
June 3, 2009
SINGAPORE — Taiwan FamilyMart, one of the largest convenience-store chains on the island, has installed more than 2,200 Wincor Nixdorf self-service kiosks — a new milestone for both companies. Established in 1988, the Taiwan arm of Japanese c-store giant FamilyMart first implemented Wincor Nixdorf's iCORe kiosk in 2007 as part of a company-wide e-business initiative.
With the iCORe, customers can pay utility or other bills at the kiosk, as well as purchase virtual electronic points to top-up special Internet cards used for gaming.According to a news release, those Internet card top-ups accounted for 1,000 transactions per kiosk every month.
Bills used to be paid at the point of sale, but transferring those transactions to kiosks has helped cut customer-queue time at the counter. And the c-store chain says customer traffic at its stores with installed kiosks has increased by an average of 4 percent.
At the kiosk, customers also can order traditional Chinese festival specialty food products, such as cakes and gluten rice dumplings, monitor and update credit card loyalty reward points, print tickets or vouchers, add credit to telephone cards and pay traffic fines.
"We hope to increase the value of these kiosks to customers by using it as a platform to provide further services and product features in the future," said Taiwan FamilyMart's general manager R.D. Chang.
Transaction ProcessingRetail / Off-PremisesKiosks/Self-ServiceAsia, Australia & PacificBank / Credit UnionWincor Nixdorf International
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