UK challenger bank taps NCR for ATM managed services

NCR Corp. will provide managed services for the ATM network of U.K. challenger bank TSB, which includes machines from NCR and other vendors.

The contract covers remote ATM monitoring, incident management and help desk support for TSB branch partners, as well as 24/7 second-line maintenance to ensure availability of the self-service channel.

NCR will manage service performance and provide reporting and deep dive analytics on all incidents and service calls, according to a press release.

The agreement with NCR is part of TSB’s move from its current platform, which it rents from Lloyds Banking Group, to a new purpose-built banking platform, Proteo4UK, which is planned for Q1 2018.

"TSB's high-tech transformation is gathering pace," TSB procurement and property director Mike Corran said in the release. "Our move to the new system will make us more responsive, agile and innovative, which will accelerate our mission to make banking better for all U.K. customers. As we prepare for the transition to this new banking platform, it's important to us that we continue to deliver excellent service to our customers. With NCR as our partner, we are confident that we will be providing the best possible service to TSB partners and customers."

Topics: ATM Management, Bank / Credit Union, Manufacturers

Companies: NCR Corporation

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