News
Postilion adds voice-banking service
February 14, 2007
ATLANTA - Postilion Inc., provider of integrated solutions for self-service banking and payment processing, announced the launch of fully integrated voice-banking services.
According to a news release, the Postilion for Banks and Credit Unions solution, which now includes voice banking, is used by more than 900 financial institutions in North America.
"Voice banking is the latest Postilion self-service banking channel that we bring to market, alongside our ATM-driving offering," said Pierre Naudé, Postilion's general manager. "(We) will soon follow with retail and business online banking, and mobile banking later this year. With Postilion for Banks and Credit Unions, our customers will benefit from a single integration to the financial institution's core system, a central management portal, and a consolidated view of enduser data."
Postilion's voice-banking service includes:
- 24/7 application availability
- In-depth reporting that tracks customer usage and administrative changes
- Access to the Postilion portal as a centralized system for monitoring and administration
- Self-guided enrollment process that provides immediate access to all of a customer's accounts
- Ability to maintain rates on products and update branch and location information easily
- Bank-branded marketing messages
The portal provides full visibility into the financial institution's customers as well as those customers' accounts, transactions, and self-service activity. Customer service representatives and administrators manage the system and support customers via a browser-based graphical user interface that is designed to streamline operations and free branch employees to focus on more productive and profitable services.
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