News

PINGuard tech combats PIN theft, ATM skimming attacks

May 14, 2009

SYDNEY, Australia — PIN theft and ATM card skimming are growing problems, and Australian Technology Management has released a new security solution to combat the growing fraud trends.

According to a news release, PINGuard, which was introduced in March 2009, can help foil attempts to steal personal information at the ATM. PINGuard uses a simple but high-tech method that protects or blocks the PIN pad, thereby preventing an onlooker or camera from seeing or capturing the PIN as the user enters it on the pad.

PINGuard provides a patented, polarizing lens or vision-control system arched over the PIN pad of the ATM. From above, the customer has a clear view of the PIN pad, but at other angles the shield becomes opaque. Users can still comfortably enter their information while the PINGuard shields the pad from illegal PIN capture. It also shields customers from shoulder surfers. It can fit all ATM models.

The PINGuard is being used or tried in 15 countries worldwide.

"Thieves have been able to manipulate technology and use spy cameras or other devices to steal information from ATM users and access their bank accounts," said George Athanasakis, director of Australian Technology Management. "We knew a solution was needed. Technology solutions in conjunction with customer awareness programs, collaboration from all stakeholders within the ATM industry and law enforcement cooperation will all contribute to combat ATM-related fraud."

According to a security report by the European ATM Security Team, ATM-related fraud and attacks in Europe jumped 149 percent during 2008, and the incidence of the crime is only expected to increase. Celent, a Boston-based industry consultancy, estimates that approximately U.S. $1.2 billion worldwide is lost because of skimming attacks.

In a report published December 30, 2008, the European Payments Council recommended a series of measures to deter skimming at ATMs, including a recommendation to install keypad privacy shields at ATMs to conceal PINs as they were being entered.

"Our aim is to deter criminal activity and allow customers to feel totally secure while using an ATM," Athanasakis said.