News

Pennsylvania CU transforms branches inside — and out — with Interactive Teller machines

September 6, 2016

Southwestern Pennsylvania-based Clearview Federal Credit Union has begun deploying Interactive Teller machines from NCR Corp. at its drive-up lanes, according to a recent press release. This software-driven, hardware-enabled technology allows Clearview members to interact with a remotely located video teller via video and audio links.

NCR's ITM software provides the teller full remote control over each module in specially configured ATMs, enabling them to deliver up to 95 percent of traditional teller transaction services across extended locations and hours of business.

"This was the logical next step for the modernization of our branches and our entire member experience," said Clearview President and CEO Mark Brennan. "As our branches are transformed into modern financial centers with video walls, touchscreen kiosks and face-to-face service 'pods' replacing the traditional teller line, our drive-up lanes are also being reinvented with the help of NCR, so the entire member experience is easier and more convenient for consumers on the go."

NCR's Interactive Video Technology helps financial institutions transform their branch banking experience into an omnichannel proposition, matching the convenience needs of today's consumer, the release said.

"We are seeing more and more financial institutions offering their customers options that let them bank as it fits into their lives," said Brian Bailey, vice president and general manager of solution management for NCR financial services. "NCR Interactive Teller software offers fast, reliable service. Clearview members will appreciate the increased convenience and the flexibility of choice on how they interact at this channel."