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New manual presents international best practices for ATM cash replenishment

The manual, produced by ATMIA in association with the European Payments Council, offers a comprehensive overview of the ATM cash replenishment process.

October 2, 2014

The ATM Industry Association has published a comprehensive new guide to European Best Practices for ATM Cash Replenishment.

"ATM replenishment is a key to providing best-in-class customer service," said Ron Delnevo, executive director for ATMIA Europe. "Get it right and customer loyalty is guaranteed. This best practice will help you get that right."

The manual, produced in association with the European Payments Council, contains a foreword, executive summary, and an overview of the ATM cash replenishment process.

Detailed sections address types of cash replenishment processes: cassette swapping and cash swapping; organizing cash replenishment; security of ATM cash replenishment; measuring the cost of cash replenishment; cash recirculating ATMs; rules and regulations; business case studies; and a concluding chapter on further levers for optimization.

"ATMs have become the main distribution channel for cash," said author and editor of the guide, Guillaume Lepecq. "Optimizing the cash cycle means optimizing ATM operations."

According to ATMIA CEO Mike Lee, "The objective of ATMIA and EPC in publishing the manual is to provide professionals in the ATM replenishment chain with options for performing their mission with greater efficiency to produce even higher levels of consumer confidence and satisfaction."

The new European best practice manual has been released in both English and French, and is available at the ATMIA website.

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ATM Industry Association (ATMIA)

The ATM Industry Association, founded in 1997, is a global non-profit trade association with over 10,500 members in 65 countries. The membership base covers the full range of this worldwide industry comprising over 2.2 million installed ATMs.

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