News

NCR demonstrates convergence of self-service, mobile technologies

October 12, 2004

TORONTO - NCR announced that it's exploring ways to take advantage of the convergence of ATMs and mobile channels, like cell phones and Bluetooth technology, according to a company press release.

Using a Personas ATM during NCR's annual RBC Applied Innovation Symposium in Toronto, the company demonstrated how the security of the self-service channel can be increased when SMS transaction confirmation-messages are sent directly to cell phones. An electronic ATM receipt sent from the ATM to the cell phone provides real-time notification of transactions, which also will help keep customers informed of any unauthorized transactions as soon as they are processed, according to the release.

"Our goal is to develop new self-service applications that harmonize with consumers' more mobile lifestyles," said Mark Grossi, chief technology officer, NCR Financial Solutions Division, and head of NCR's Room 504 Advanced Developments Lab in Dundee, Scotland.

The release also noted that for the visually impaired, access to the ATM channel is improved by using a Bluetooth connection, which means that audio can be provided directly to a customer's headset, rather than the customer having to plug a headset into the ATM.