News

NCR, BNZ win IT award for predictive services installation

April 30, 2012

NCR Corporation and Bank of New Zealand have jointly won the 'Best ATM Installation and Management Project' at the Asian Banker 2012 Technology Implementation Awards. This is the third consecutive win for NCR in a category that has issued only four awards in seven years.

The award recognizes Bank of New Zealand for the first ever deployment by a financial institution of NCR Predictive Services, a technology that anticipates ATM and schedules maintenance before the machine actually breaks down.

More than 40 percent of alerts from BNZ's ATM network are now predictive, meaning an engineer arrives to fix a fault before it has actually occurred. This has allowed the bank to reduce ATM downtime by one-third and achieve network availability of nearly 99 percent, translating into an extra 20,000 hours of ATM service time across the BNZ network.

"To win the Asian Banker IT award three years in a row is an incredible achievement and one NCR is very proud of," said Steve Culhane, Asia Pacific vice president at NCR Services.

"It is also testament to the innovative culture of BNZ and our other winning partners in Asia Pacific that have pioneered these technologies in order to serve their customers better," he said.

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