News

NCR, Alcatel-Lucent strike global managed services deal

The new relationship strengthens each company's position and presence worldwide in managed services, NCR says.

October 19, 2015

NCR Corp. has teamed with Alcatel-Lucent, a provider of IP networks and cloud and ultra-broadband access, to expand the company's global reach in managed services.

An NCR news release said that the relationship will strengthen each company's global position and presence in managed services by reducing time to market and generating new revenue opportunities.

Under the agreement, NCR will provide services such as site surveys, deployment, and maintenance projects to assist Alcatel-Lucent with high-volume technology implementations that require services across multiple countries and regions.

Alcatel-Lucent customers will benefit from NCR's global footprint and expertise across multiple geographies and vertical markets while NCR will benefit from Alcatel-Lucent's network experience and broad knowledge of communication technologies, the release said.

"The global agreement between Alcatel-Lucent and NCR strengthens each company's unique capabilities to provide customers with great services and innovative technologies," said Friedrich Trawöger, president of managed services at Alcatel-Lucent. "By integrating capabilities, we can further reduce time to market and leverage economies of scale to improve cost competitiveness. These enhancements to our managed service portfolios enable both companies to attract and reach new customers in new markets."

"This agreement allows both companies to grow by leveraging each other's best resources and practices, as well as opening up new customer opportunities that can benefit immediately from our combined expertise," said Sophia Williams, vice president and general manager of the telecom and technology division at NCR.

According to the release, NCR responds to 22 million service actions per year and maintains more than three million devices and points of service worldwide, including provision of value-added services to eight of the top 10 telecoms and network technology OEMs; 19 of the world's top 20 banks; seven of the top 10 retailers; and three of the top five airlines.