News

Nationwide achieves cross-channel personalization via ATM software package

NCR software solutions allow the FI to route host-dependent and -nondependent transactions separately for optimal transaction speed and omnichannel targeting.

June 22, 2015

Nationwide Building Society has tapped NCR Corp. for its multichannel software solutions, NCR Connections and NCR Activate, which will help the FI to deploy personalized banking and other services across digital and physical channels, according to a press release.

NCR Activate — programmable multivendor ATM application software —separates host-dependent cash transactions from other business services that deliver a variety of noncash transactions.

NCR Connections takes this capability further by centralizing links to supporting processing systems that are demanded by noncash transactions and services.

Activate's flexibility and ability to choose whether to interact with the payment switch or elsewhere allows Connections to integrate without compromise into the ATM and other self-service physical channels.

And, by allowing a direct ATM-to-payment switch relationship for cash transactions, the Activate and Connections combination is able to cope with high transaction volumes, the release said.

Connections can scale beyond the ATM channel, allowing delivery of the same transactions and services through any consumer-facing channels, and providing tools for the creation of highly targeted transactions and services.

According to the release, the platforms will allow faster and more cost-effective implementation of new banking services across all channels at Nationwide, and will allow the FI to leverage existing Web services through ATM and other self-service solutions.

"Our customer experience must be at the heart of our decision making ensuring that the services we develop are in line with what Nationwide customers are asking for," said Jenny Groves, divisional director of branch and workplace transformation at Nationwide. "Innovative, flexible software platforms are able to support this approach, so we are keen to see NCR's software strategy and products deployed and working, and realize the benefits to both our customer experience and our business."