News

MOVR helps Cash Depot get the right tech to the right ATM at the right time

November 6, 2018

Cash Depot, a privately owned ATM company in Green Bay, Wisconsin, has gone into full production with Morphis Optimized Vehicle Routing, cloud-based cash logistics software from Dallas-based Morphis Inc.

According to a press release, Cash Depot will use MOVR to optimize daily field service logistics for 70 technicians servicing the company's network of more than 25,000 ATMs in all 50 U.S. states and Puerto Rico. 

MOVR is designed to analyze and prioritize all incoming service calls and assign them to technicians in the field based on their proximity, workload and other factors. As new calls come in, MOVR continually revises and updates technicians' routes and assignments, intelligently directing them to ATMs that most need their attention, reducing transit time and overtime hours. 

"Every day, our field associates were being tasked with answering the question, 'Where should I go next?'" Cash Depot owner Dave Charles Sr. said in the release. "That's not to say there is no plan. There is. Everyone starts their day with a planned route assignment, but then all hell breaks loose. And this is every day."

These situations are precisely what MOVR was intended to address, Morphis President Alif Rahman said in the release.

"MOVR compares every order for service — break-fix, cash, high-priority, low-priority — to all of the resources Cash Depot has available at that moment, and then optimizes the daily routine for each," he said. "As new orders for service are accepted, MOVR finds the best person at the best place and inserts that new order into a revised route and delivers specific instructions directly to that technician's smartphone."