Loss of local bank branch compounded by FI's failure to maintain ATM

When RBS closed its branch in Stobswell area of Dundee, Scotland, the bank promised that locals would still have access to he bank's ATM outside the branch.

But just one day after the branch closed on June 20 — despite a community campaign to keep it open — the ATM quit working. And it has displayed an out-of-order message ever since, according to a report by the Evening Telegraph.

Community members have said they now feel let down by a promise unkept. And at least one merchant — a florist — has said that the lack of access to cash nearby has hurt her business.

"Not only can customers no longer pop across the road to get money to spend in the shop, I can’t get easy access to money and I also can't deposit checks through the ATM any longer which I was previously able to do," she told the evening standard.

The community has now learned that the bank building is to be sold and an interested buyer does not want to provide a cash machine.

Topics: Installation / Deployment, Trends / Statistics, Vault Cash / Cash Management

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