News
Hyosung opens new tech training center in Texas
April 20, 2018
Nautilus Hyosung America has opened a new Corporate Learning Center in Irving, Texas.
The 11,000 square-foot facility at 3100 Premier Dr. will support the company's service division and channel and retail partners with more than 40 on-site ATM and teller cash recycler models. Fulltime trainers at the learning center can train more than 50 technicians at any given time, according to a press release.
Hyosung will continue to conduct training at current facilities in Chicago and Brea, California, however, training for Hyosung new hire field service engineers, value added resellers, independent ATM deployers and independent sales organizations will be conducted at the new facility.
"We expanded our first training center almost a year-and-a-half ago to accommodate growth and we surprised ourselves with how fast we outgrew that space," Hyosung Vice President of Services Tony Manno said in the release. "In a very short time, we've gone from having no FSEs on staff to employing over 400 people across 42 states servicing over 17,500 ATMs and counting."
According to the release, the company is adding nearly 100 ATMs per week under service contracts and expects to train more than 350 Hyosung employees by the end of the year, in addition to those of business partners and approved service organizations.
Training classes will cover installation, maintenance, troubleshooting and testing for a wide range of retail and FI ATMs and teller cash recyclers.
Once they have completed training, new technicians are teamed with senior technicians for several weeks in order to ensure best-in-class service at all times, the release said.
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Hyosung Americas
Hyosung Americas is a global human experience maker that bridges the physical and virtual worlds. We do this by harnessing our unique combination of a manufacturer’s soul with an innovator’s mindset to build a platform of integrated products, services, and ideas that improve life’s day-to-day interactions for everyone.
