News
Hampton Roads Bankshares adds auto-deposit ATMs, outsources fleet services
April 2, 2014
Bank holding company Hampton Roads Bankshares Inc. has retained Diebold Inc. to provide a variety of outsourced ATM channel management services. The bank has also added deposit automation-enabled Diebold Opteva ATMs to its fleet, a news release said.
Headquartered in Virginia Beach, Va., Hampton Roads Bankshares operates three main subsidiaries — Bank of Hampton Roads, Gateway Bank & Trust Co. and Shore Bank — that comprise 34 branches across Virginia, North Carolina, Maryland and Delaware, according to the holding company website.
Diebold will provide software deployment services across the networked banks, including security patches and anti-virus and software updates to ensure that the system remains PCI compliant.
To enhance customer security, Diebold will implement its ATM Endpoint Protection monitoring and alarm monitoring services for the FIs, the release said. The company also will provide its OpteView Resolve solution, which enables remote diagnostics and repairs.
And finally, Diebold has added eight deposit automation-enabled ATMs to the Hampton Roads Bankshares' fleet.
"Our customers expect more when it comes to the self-service channel, including uninterrupted availability and the assurance their transactions are secure," said Hampton Roads Bankshares SVP and director of IT James Williams, in the release. "Diebold is helping us meet these expectations with the added benefit of freeing up our staff to concentrate on addressing other customer needs. It's a win-win for us — and more importantly, our customers."
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As a global technology leader and innovative services provider, Diebold Nixdorf delivers the solutions that enable financial institutions to improve efficiencies, protect assets and better serve consumers.
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