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FNB, Cummins Allison collaboration boosts branch efficiency

A trio of new cash-management devices will allow First National Bank of St. James, Minnesota, to improve its customer service, Cummins Allison says.

March 22, 2016

Cummins Allison, a provider of coin, currency and check processing technology as well as ATMs, is assisting St. James, Minnesota-based First National Bank to improve operational efficiency with a mix of self-service and cash automation technologies, according to a press release.

The bank is replacing its current drive-up ATM with a Cummins Allison H48ND drive-up model, reducing ATM unavailability issues that had plagued an older-model device.

"Mechanical breakdowns, no availability of replacement parts, Windows 7 and EMV were the primary reasons for replacing our ATM," said First National CFO Kimberly Johnson. "The older-generation technology was a deterrent in our ability to provide a reliable, always-available ATM to our customers. We had issues balancing the machine and our service provider was not meeting our needs."

First National Bank also added a JetScan iFX i200 dual-purpose currency scanner in order to minimize the time employees spend counting cash, making deposits and processing ATM currency.

And, as a service to customers, the bank has added a Money Machine 2 self-service coin machine in the lobby.

"By automating the handling and processing of coin deposits, our tellers are no longer burdened with the time-consuming task of handling coin," said Johnson. "In addition, the machine is much quieter than the one we had before."