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Düsseldorf FI renews Wincor service, adds Windows 7 upgrade agreement

March 13, 2014

Wincor Nixdorf and Stadtsparkasse Düsseldorf have signed a 3-year extension to their existing hardware service agreement that covers the bank's self-service systems. An additional master agreement calls for the replacement by 2016 of self-service systems that cannot support the Windows 7 operating system.

The renewed service agreement extends a 25-year relationship between the ATM provider and Stadtsparkasse Düsseldorf. Wincor remains the sole contact for maintenance and repairs for all of the bank's ATMs, cash recycling systems, statement printers and automated teller safes, regardless of vendor.

The additional master agreement covers replacement of self-service systems that are not Windows 7-compatible. Wincor will provide comprehensive rollout service that includes software installation at the factory, installation planning, commissioning, and all construction measures to replace the old systems.