Diebold, Samsung demo mobile-based biometric ID for cardless ATM transactions
Diebold Nixdorf and Samsung SDS America have partnered to demonstrate how integrating advanced mobile technology — such as facial recognition and the self-service channel can lead to enhanced security and an improved consumer experience.
The mobile-based transaction uses Samsung SDS Nexsign — a FIDO-compliant biometric authentication platform — to pair facial recognition technology with the ATM to complete a secure cardless cash withdrawal within seconds, according to a press release.
While banks have deployed cardless solutions, Samsung SDS demonstrates the use case without the need for a card or PIN.
The solution allows users to stage a withdrawal via their Samsung Galaxy S8 mobile banking app prior to arrival at the ATM. Once the customer taps device against the NFC reader on the ATM, confirms the transaction and receives a prompt to complete authentication via facial recognition on the mobile device.
In less than half the time required for a typical ATM transaction, the user is verified and cash is dispensed. This technology and experience can also support customers using other Android and iOS devices, according to the release.
"[O]ur comprehensive solutions are bridging the physical and digital worlds of cash to truly drive connected commerce," said Alan Kerr, Diebold Nixdorf senior vice president for software, in the release. "We are excited to be working with Samsung to showcase innovative solutions that utilize the trusted ATM channel to merge cash and mobile in a seamless, convenient and highly secure way."
"Samsung is making it easier for consumers to interact with their banks and ATMs using biometric information and eliminating the need for a physical card and PIN," Scott Koo, CEO of Samsung SDS America, said in the release. "We have already shown how this works with Samsung Pay and now have extended this functionality to provide a faster and secure approach to cardless transactions."
Banco Popular, Puerto Rico's largest bank, plans to pilot this authentication method this summer and has already worked with Samsung and their biometric authentication platform.
"Partnerships such as this one [are] particularly what we, at Popular, work at every day; collaboration at its very best," Rachid Molinary, senior vice president of digital strategy for Banco Popular Puerto Rico, said in the release. "We continuously work to develop and implement features that make our clients' lives easier while keeping at the forefront of innovation, focused on our mobile offering while enhancing security by leveraging biometric authentication. We are proud to be part of such an important milestone and look forward to what the future brings."