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Diebold named integrated services provider for Arkansas FCU

June 19, 2013

Diebold Inc. has been tapped to provide its full suite of integrated services to Arkansas Federal Credit Union. As a single-source provider, Diebold will serve a wide variety of ATM-related needs for the Jacksonville, Ark.-based FCU, which serves its 89,000 members through 14 branches and 32 ATMs.

A shortlist of services to be provided by Diebold includes:

• first- and second-line maintenance;
• cash handling;
• ATM software support and upgrades;
• transaction processing;
• ATM marketing solutions (via Agilis Campaign Office);
• ATM currency management services (for cash replenishment forecasting);
• Scheduled maintenance and remote repair/diagnostics (via OpteView Resolve).

"Managing operational services in-house places a strain on our internal resources and can take our personnel away from their core responsibilities," said Tino Jones, assistant vice president at AFCU. "With Diebold handling these services, our staff is able to focus on the most important aspect of their jobs, which is serving our members reliably and efficiently."

To further serve members and promote the brand, AFCU will use the Agilis Campaign Office solution from Diebold for member communications and marketing at the ATM.

"Diebold provides AFCU with a single point of contact to help the credit union better manage risk and focus on its core competencies," said Mychal D. Kempt, vice president of North America operations at Diebold. "Our services will enable the credit union to provide better member experiences from the teller line to the self-service channel, while controlling operating costs."

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As a global technology leader and innovative services provider, Diebold Nixdorf delivers the solutions that enable financial institutions to improve efficiencies, protect assets and better serve consumers.

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