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Diebold helps community CU create interactive branch environment
March 3, 2014
Collaboration, engagement, efficiency. These were the goals that Roswell, Ga.-based LGE Community Credit Union had in mind as it worked to refine the purpose and design of its eighth branch location.
For help meeting these objectives, the 100,000-member community CU called on Diebold Inc. and partner Cash Transactions LLC for branch concept advisory services, branch equipment and customized Opteva ATMs with deposit automation capabilities.
"LGE's branch transformation strategy incorporates advanced technologies to enhance member experiences and improve operational efficiencies," said Chris A. Leggett, president and CEO at LGE. "Our members have grown accustomed to banking in unique environments, and they are already enjoying the level of personalized service they receive at our evolved Roswell branch."
Inside the branch, members may use one of four banking stations equipped with deposit automation-enabled ATMs to complete envelope-free cash and check deposits. Just a few steps from there, they can find "collaboration areas" where LGE representative can help with their more complex needs.
"LGE [has] its eye on efficiency and enhancing member services," said Mychal D. Kempt, VP of North America operations at Diebold. "The Roswell branch just opened, and LGE is already exploring new ways to enhance services, such as adding loan payment capabilities and additional services to the branch's ATMs."
In addition to the Roswell initiative, CashTrans installed Diebold RemoteTellerSystems at several other existing branches. This system allows a single teller to assist a number of customers in different queues. Diebold and CashTrans are also currently implementing a deposit automation-enabled terminal at each of LGE's seven other branch locations.
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Diebold Nixdorf
As a global technology leader and innovative services provider, Diebold Nixdorf delivers the solutions that enable financial institutions to improve efficiencies, protect assets and better serve consumers.
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