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Diebold accommodates self-service, assisted self-service functionality

The in-lobby solution helps FIs deliver on their branch transformation and omnichannel software strategies, the company says.

November 21, 2014

At BAI Retail Delivery last week, Diebold Inc. announced the arrival of its 9900 in-lobby solution that combines self-service and assisted-service functionalities in order to help financial institutions drive operational efficiencies.

According to a company news release, the introduction will further help to transform bank branches into open environments where staff can work directly with customers to serve their needs and improve sales effectiveness.

The core platform of the 9900 core platform can help FIs deliver on their branch transformation and omnichannel software strategies, said Diebold Inc. Executive Vice President And Chief Innovation Officer Frank Natoli Jr.:

Diebold believes a critical path to accelerate branch transformation strategies is to drive adoption of self-directed technologies within the branch. The 9900 is yet another solution we have introduced this year that will help transform financial institutions' businesses. The 9900 gives consumers a choice as to how they perform their transactions, allowing automation and tellers to coexist in meaningful ways.

The Diebold 9900 platform allows for cross-channel integration of a user's mobile device, and offers the ability to connect via video with a remote teller and perform transactions such as check and cash deposits, withdrawals and balance transfers.

The unit features a primary 19-inch touch screen display with a privacy filter, and a smaller secondary touch screen display on the lower work surface that displays information and transaction details with even greater privacy.

According to Diebold, the 9900 can automate approximately 90 percent of typical branch transaction types. Other features include ActivRecycle cash recycling and the option to integrate tablet devices for an assisted self-service branch format.

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Diebold Nixdorf

As a global technology leader and innovative services provider, Diebold Nixdorf delivers the solutions that enable financial institutions to improve efficiencies, protect assets and better serve consumers.

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