News
Co-Op moves fraud call center in-house
December 3, 2007
RANCHO CUCAMONGA, Calif. — Co-Op Financial Services says it is now the direct connection for credit unions managing fraud cases and inquiries.
According to a news release, the new Co-Op Fraud Service Center has a team of more than 20 analysts now working in-house.
"By bringing the Fraud Service Center in-house, Co-Op can more effectively monitor transaction activity and resolve cases faster," said Connie Trudgeon, vice president of operations for Co-Op Financial Services.
The new Fraud Service Center was created to focus on Co-Op credit unions that use Falcon Fraud Manager, a neural-network technology that examines signature and PIN-debit transactions. The neural network uses complex mathematical models and predictive software to analyze member-payment data.
Related Media
Subscribe
Get the latest news and resources from ATM Marketplace.
