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Banorte, Phoenix partner on omnichannel banking solution

The software suite will provide seamless support for the Banorte's multivendor ATM fleet and in-branch solutions, says Phoenix parent company Diebold.

August 11, 2015

Mexican bank Banorte, a subsidiary of GFNorte, and Phoenix Interactive Design, a Diebold Inc. company, have teamed to implement the Phoenix multivendor software platform across the FI's ATM network.

According to a press release, Banorte has extended its relationship with Diebold to add the Vista and Commander platforms as part of the FI's strategy to expand its omnichannel capabilities and integrate key backend systems with its growing ATM fleet.

The software suite provides support for the Banorte's multivendor ATM fleet and in-branch solutions while allowing the bank to be more self-sufficient at developing the tools that improve its efficiency and functionality, the release said.

"[I]t's imperative that our software solution has the capability to communicate with multiple systems and facilitate a seamless omnichannel experience," said Banorte COO Rafael Arana. "By leveraging multivendor software, we will have the ability to support any ATM, regardless of the manufacturer, across more than 1,200 branches and 7,000 ATMs in Mexico. We value our current partnership with Diebold tremendously and look forward to extending that relationship to now include its Phoenix software solutions."

"Diebold's acquisition of Phoenix has proved to be extremely successful, resulting in this exciting new agreement with Banorte," said Alan Kerr, Diebold executive vice president of software.

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Diebold Nixdorf

As a global technology leader and innovative services provider, Diebold Nixdorf delivers the solutions that enable financial institutions to improve efficiencies, protect assets and better serve consumers.

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