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Bankia Spain, Diebold embark on multiyear channel transformation project

Diebold will assist Bankia, one of Spain's largest banks, to reduce the complexity of managing its multivendor fleet of ATMs.

August 8, 2014

Bankia Spain S.A. has enrolled Diebold Inc. to assist with an extensive update of the bank's entire ATM fleet through a comprehensive managed services project.

Diebold will assist Bankia, one of Spain's largest banks, to reduce the complexity of managing its multivendor fleet of ATMs with the implementation of turnkey installation services. These will include terminal audits and prestaging, software loading and testing, security module integration, signage and advertising deployment, ATM installation, and ATM training for end users.

The project is a part of multiyear channel transformation project that ultimately will involve approximately 80 percent of the Bankia network.

Bankia operates more than 2,000 branches and serves more than 7 million customers in Spain. The institution is implementing a universal banking model that will right-size its branch and ATM network, and increase self-service offerings to drive more customers to the lower-cost ATM channel.

Bankia's strategic plan calls for the reduction of its ATM network by 1,000 units to about 5,000 terminals by the end of 2015. Over the next two years, Bankia will eliminate older terminals and replace others with more advanced terminals.

As part of the agreement, Diebold will manage the installation of more than 2,100 ATMs in the initial phase of the project, including the deployment of approximately 900 new Diebold Opteva ATMs for the Madrid-based bank.

"Bankia has identified the self-service channel as key to enhancing consumer services and operational efficiencies, resulting in a renewed and unique customer experience and an even more agile organization," said Bassem Bouzid, Diebold senior vice president and managing director for Europe, Middle East and Africa. 

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