STRATEGIC PARTNERS
CustomerSource, a new self-service portal for ATM service customers, provides twice the functionality of the previous offering, Customer Care, the company says.
March 17, 2016
Bancsource, a multivendor banking equipment and maintenance services company, has launched CustomerSource, a new self-service customer portal.
According to a press release, the new portal offers Bancsource customers 24/7 access to real-time and historical information on items such as service call status, contract documents and financial details, including invoices, line-by-line tax items, order history and outstanding balances.
Additionally, the solution allows customers to place service calls online at any time, check estimated time of arrival, view remote image capture and pull historical service call information.
With CustomerSource, Bancsource technicians can capture remote images and e-signatures and upload them to a customer's online records, the release said. The customer can then view a description of the service call, an image of part(s) serviced and the name of the person who approved the service.
The new CustomerSource application replaces Customer Care, which provided "less than half the functionality" of the new application, Bancsource CIO Tahnee Puckett said in the release. "CustomerSource puts power into the hands of our customers and is unique in our industry. No other company in banking equipment maintenance offers an online portal like this."
Bancsource President and CEO Mychal D. Kempt said that the new portal also features a new GUI that "improves customer experience and makes Bancsource much more efficient, streamlining service fulfillment and the entire customer experience."
Beta testing of the new portal began in December and rollout started earlier this quarter. More than 90 percent of customers are now on CustomerSource; the remainder are expected to transition this month, the release said.
