News

ATM service hub up and running in 'record time' with BT cloud solution

March 4, 2013

Cloud services provider BT has announced the successful delivery of its 'BT Cloud Contact' solution to the new Wincor Nixdorf Service Hub Europe in Poland. The facility now processes calls from 15 countries to approximately 50 different service numbers.

The project had both a very short timeline and very complex requirements. The company opted to have all major components hosted in a BT data center as a cloud service. Only minimal installations would be necessary on site.

Using the Cloud Contact features, BT configured a full contact center environment for more than 100 agents in less than six weeks, the company said.

"We were under immense time pressure as the solution had to be ready for the move into a new building," said Holger Blank, financial director at Wincor Nixdorf Global IT Operations. "Thanks to BT's flexible cloud-based solution and excellent project management, we were able to launch the new system in record time."

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