News

ATM Marketplace seeks FI input for ATM cost-of-ownership survey

June 20, 2016

As the ATM channel becomes more complex and integrated many financial institutions are finding it increasingly challenging to keep up with the pace of change — in technology and integration, in regulations and in consumer expectations.

ATM Marketplace is conducting a brief survey, with sponsorship from Fiserv, to get a better understanding of FIs' total cost of ATM ownership, and also of these providers' key ATM management and operational issues.

The survey explores cost pressures, operational challenges in device and cash management, and the metrics and key indicators that FIs use to assess the performance of an ATM fleet.

The survey also seeks to discover respondents' insights regarding best practices in cash management, ATM monitoring and maintenance, and vendor management.

The survey will remain open through Friday, July 1.

Take the survey