News

Arizona CU outsources fleet to Dolphin Debit

Older ATMs that required constant maintenance and the resulting inconvenience to members were deciding factors, the credit union says.

March 6, 2015

Landings Credit Union, a Tempe, Arizona-based provider with more than 14,000 members and $140 million in assets, has turned over management of all of its ATMs to Dolphin Debit, according to a press release.

Dolphin Debit, a full-service ATM management company, now handles four ATMs for Tempe-based Landings, which also has branches in the nearby cities of Gilbert and Chandler. The credit union serves students, faculty, staff, and family of Maricopa County schools along with more than 400 select employee groups.

Landings was introduced to Dolphin Debit through CU24, which is a partner with Dolphin in the ATM Cinch program. ATM Cinch is an ATM management solution that helps credit unions eliminate capital costs, reduce operating expenses, and relieve the burden of regulatory compliance.

"We had ongoing issues with our ATMs going down for various reasons," said David Rindone, director of marketing for Landings Credit Union. "There's never a good time for that, but it always seemed to be on the weekends or other inconvenient times. The ATMs were older, and the constant maintenance plus the inconvenience to our members really made it a big issue for us."

Dolphin Debit purchased one of the four ATMs from Landings and replaced the others with new units.

"The cost savings of not having our staff running around on the weekends trying to fix things is good, but the biggest benefit for us is the 24-hour support," Rindone said. "We have a dedicated representative, and if we call, they're out there within an hour."

"The bottom line is that they just don't need to worry about their ATMs anymore," said Dolphin Debit President, Ben Allen. "All the maintenance, service, and updating is taken care of for them. That frees them to focus on what is most important, serving their members or customers."