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ACI releases new ATM fraud-fighting software

February 14, 2013

Payment systems provider ACI Worldwide has released the latest version of its ACI Proactive Risk Manager, a payments fraud detection and mitigation solution for FIs, ATM operators, processors and merchants. The new version includes enhanced behavioral modeling tools and performance testing capabilities meant to strengthen fraud detection accuracy and improve the customer experience.

The solution delivers optimal customer service by reducing false positives and helping to prevent fraudulent transactions, ACI said in an announcement. 

"The newest version of ACI Proactive Risk Manager provides the fraud mitigation solution the industry tells us they are seeking," said Mike Braatz, senior vice president of fraud products at ACI Worldwide. "It combines precision with usability to ensure financial institutions, processors and retailers are able address the fraud challenge with the strongest tool available while also being easy for fraud teams to master."

Proactive Risk Manager 8.1 offers several new and enhanced features:

• Enhanced profiling – enables custom behavioral profiling for customers,  accounts, cards, terminals, merchants, employees and their peer groups using any data element brought into the system from varying timelines. This helps better target fraud detection scenarios and lowers false positive ratios.
• Rule tester – allows optional fraud scenario testing prior to deployment. This offers greater flexibility in managing rules and analytics, and provides a more predictable outcome for new detection approaches.
• Screen configuration manager – provides easy configuration of review screens for optimum efficiency, and lets fraud teams analyze data in formats most relevant and convenient for them.
• New user interface look and feel – improves intuitive function of the UI increasing efficiency and shortening the learning curve.

According to a recent ACI survey, card fraud is growing. One-in-four survey respondents said they'd been victimized by fraud, and post-fraud attrition rates average 21 percent among cardholders in the 17 countries surveyed, indicating that FIs risk losing customers due to fraud.

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