News

4 Mid-Atlantic CUs entrust ATM management to Dolphin Debit

June 23, 2017

Four credit unions in the U.S. Mid-Atlantic region recently tapped Dolphin Debit for the management of their ATMs.

The credit unions range in size from $15.7 million in assets to $88.8 million; three came to Dolphin Debit through ATM Cinch, the ATM maintenance provider's parthership with Culiance, previously known as CU24.

The credit unions are:

• Department of Labor FCU, Washington, D.C., with 7,340 members and $88.8 million in assets;
• Mosaic FCU, Harrisonburg, Virginia, with 4,218 members and $15.7 million in assets;
• Prime Care CU, Norfolk, Virginia, with 5,439 members and $21.2 million in assets; and
• Thiokol Elkton FCU, Elkton, Maryland, with 1,859 members and $21.7 million in assets.

Joan Moran, CEO at DOL Federal Credit Union, said the institution decided to outsource the management of its four — soon to be five — ATMs in order to avoid the hassles of maintenance issues and the challenges of software upgrades.

"Now we can concentrate on our members and not ATM issues," she said in the release.

"Many smaller credit unions with only a few ATMs often don't think of handing management over to an outside provider," Dolphin Debit co-founder Gary Walston said in the release. "The truth is, there are maintenance and upgrade and other issues at play whether you have one ATM or 15. For any size credit union, it comes down to whether resources are better devoted to serving members or to dealing with the ATMs."