Entry of foreign players into Chinese cards market will be painfully slow

by Dominic Hirsch — manager, Retail Banking Research

Visa and MasterCard will be pleased that the WTO ruling on July 16 broadly supported a U.S. Trade Representative complaint that China UnionPay holds a monopoly…

RBI ends ATM cash retraction in response to fraud

September 4, 2012

India's ATM users may need to pay closer attention to their ATM transactions from now on. In response to a National Payments Corporation of India's request…

Visa falls down on promise to make ATMs fully accessible during Paralympics

September 4, 2012

Visa is once again under fire for its ATM policies at London's Olympic venues. First it was the dust-up over a Wembley Stadium POS failure during the Olympics.

Monitise expands efforts in Hong Kong with Bank of China deal

September 4, 2012

British mobile banking provider Monitise, through its Monitise Asia Pacific unit, has signed a deal with Bank of China (Hong Kong) Ltd. to partner on new…

The clue’s in the name, or is it?

by Richard McMurdo — Principal Consultant, Talaris

Why are banks the first to label themselves as "retail," but the last to behave like a retail store?

With ATM e-receipts, it's easy being green

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Wells Fargo program makes it simple for customers to choose email over paper for their ATM receipts. 

Animas CU selects Fiserv XP2

August 31, 2012

Fiserv Inc., a provider of business-driven technology solutions for credit unions, announced today that Farmington, N.M.-based Animas Credit Union has selected…

Spark launches 'SparkWeb' ATM data portal for merchants

August 31, 2012

For the first time, ATM-operating merchants in Africa can access their mission critical ATM data remotely and in real-time with the launch of SparkWeb, a…

UnionPay debit card debuts in Pakistan

August 31, 2012

Chinese-owned UnionPay network is making international inroads. This week, Faysal Bank Ltd. launched the first UnionPay debit card program in…

Commentary: Banking and social media: Where is it going?

New developments raise the question of whether social media will complement the ATM or compete with it.

Are IT operations teams adopting transaction-based APM?

by Marc Borbas — VP, Marketing, INETCO

In a recent webinar, Loki Jorgenson, a technical advisor to INETCO, did an outstanding job of answering the above question.

Processing glitch disables Kentucky FI bankcards

August 30, 2012

Lexington, Ky.-based Central Bank and Trust Co., experienced an ATM/debit processing error on Tuesday night that left customers unable to use ATM/debit cards…

Brazil's Banco Bradesco demos what's 'Next' in banking

August 30, 2012

Brazil's Banco Bradesco has introduced Bradesco Next, a new branch model and showcase for high-tech banking innovations.

Kilowatt CU signs deal with First Data

August 30, 2012

First Data today announced that Kilowatt Credit Union of Madison, Wis., has joined the Star Network, signing a multi-year agreement under which STAR will…

Motorola Employees CU extends agreement with Pulse network

August 30, 2012

The Pulse debit/ATM network, has extended and expanded its long-term relationship with Motorola Employees Credit Union as network provider for PIN debit. The…

Conix adds image analytics to fraud, dupe detection solutions

August 29, 2012

Conix Systems Inc., a provider of payment processing solutions, has introduced image analytics to enhance its fraud and duplicate detection solutions. The new…

FNB system crash exasperates customers

August 29, 2012

South Africa's First National Bank has been issuing mea culpas following an interruption of electronic services that briefly left customers unable to use their…

Bank customer complaints on the rise in Indian state

August 29, 2012

Bank customers in the India state of Odisha have lodged an increasing number of complaints about credit cards, debit cards and ATMs.

Rural South Africans short on access to cash

August 28, 2012

One-third of South Africans live in rural locations, according to the 2011 Finscope Survey. According to the survey, only 46.8 percent of the rural population…

Canadian bank first to introduce interactive teller ATMs

August 28, 2012

FirstOntario Credit Union, based in Hamilton, Ontario, has become the first Canadian FI to deploy NCR APTRA Interactive Teller, which enables customers to talk…