The clue’s in the name, or is it?

by Richard McMurdo — Principal Consultant, Talaris

Why are banks the first to label themselves as "retail," but the last to behave like a retail store?

Burroughs Acquires Absolute ATM Services, Inc.

PLYMOUTH, Mich., Sept. 4, 2012 /PRNewswire/ -- Burroughs Inc., is pleased to announce it has acquired Absolute ATM Services, Inc., a Houston, Texas-based…

With ATM e-receipts, it's easy being green

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Wells Fargo program makes it simple for customers to choose email over paper for their ATM receipts. 

Animas CU selects Fiserv XP2

August 31, 2012

Fiserv Inc., a provider of business-driven technology solutions for credit unions, announced today that Farmington, N.M.-based Animas Credit Union has selected…

Spark launches 'SparkWeb' ATM data portal for merchants

August 31, 2012

For the first time, ATM-operating merchants in Africa can access their mission critical ATM data remotely and in real-time with the launch of SparkWeb, a…

UnionPay debit card debuts in Pakistan

August 31, 2012

Chinese-owned UnionPay network is making international inroads. This week, Faysal Bank Ltd. launched the first UnionPay debit card program in…

Commentary: Banking and social media: Where is it going?

New developments raise the question of whether social media will complement the ATM or compete with it.

Are IT operations teams adopting transaction-based APM?

by Marc Borbas — VP, Marketing, INETCO

In a recent webinar, Loki Jorgenson, a technical advisor to INETCO, did an outstanding job of answering the above question.

Processing glitch disables Kentucky FI bankcards

August 30, 2012

Lexington, Ky.-based Central Bank and Trust Co., experienced an ATM/debit processing error on Tuesday night that left customers unable to use ATM/debit cards…

Brazil's Banco Bradesco demos what's 'Next' in banking

August 30, 2012

Brazil's Banco Bradesco has introduced Bradesco Next, a new branch model and showcase for high-tech banking innovations.

Kilowatt CU signs deal with First Data

August 30, 2012

First Data today announced that Kilowatt Credit Union of Madison, Wis., has joined the Star Network, signing a multi-year agreement under which STAR will…

Motorola Employees CU extends agreement with Pulse network

August 30, 2012

The Pulse debit/ATM network, has extended and expanded its long-term relationship with Motorola Employees Credit Union as network provider for PIN debit. The…

Conix adds image analytics to fraud, dupe detection solutions

August 29, 2012

Conix Systems Inc., a provider of payment processing solutions, has introduced image analytics to enhance its fraud and duplicate detection solutions. The new…

FNB system crash exasperates customers

August 29, 2012

South Africa's First National Bank has been issuing mea culpas following an interruption of electronic services that briefly left customers unable to use their…

Bank customer complaints on the rise in Indian state

August 29, 2012

Bank customers in the India state of Odisha have lodged an increasing number of complaints about credit cards, debit cards and ATMs.

Rural South Africans short on access to cash

August 28, 2012

One-third of South Africans live in rural locations, according to the 2011 Finscope Survey. According to the survey, only 46.8 percent of the rural population…

Canadian bank first to introduce interactive teller ATMs

August 28, 2012

FirstOntario Credit Union, based in Hamilton, Ontario, has become the first Canadian FI to deploy NCR APTRA Interactive Teller, which enables customers to talk…

Study: credit card use by Chinese growing rapidly

August 28, 2012

Researchers at the University of Missouri have found that about 30 percent of Chinese urban households now own at least one credit card. Additionally, credit…

Rethinking ATM availability as a measure of success

Is it time for the ATM industry to rethink the way we measure ourselves?

10 steps to improving your ATM metrics

How to shift your ATM network from an uptime approach to one that focuses on the customer.