News & Media From Jim Ghiglieri
Cohesive branding key to effective marketing at the ATM
by Jim Ghiglieri — Senior Vice President, Corporate Communications, SHAZAM
Consider how your FI works to keep branding efforts constantly in front of your customers — including those engaging with you at the ATM.
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Plan now for the end of Windows 7
by Jim Ghiglieri — Senior Vice President, Corporate Communications, SHAZAM
Support for Windows 7 ends in 2020; ATM deployers should start planning now to ensure an orderly, cost-effective migration to the next OS.
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Cutting-edge ATMs are cutting costs at the branch
by Jim Ghiglieri — Senior Vice President, Corporate Communications, SHAZAM
Adding more teller-like functions at the ATM has allowed FIs to meet the needs of more customers while reducing branch operating costs.
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New coalition to develop wireless ATM standards
by Jim Ghiglieri — Senior Vice President, Corporate Communications, SHAZAM
The alliance aims to facilitate a strong, secure transaction environment without resting significant security compliance responsibility on ATM operators.
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USPS pushes 'collaboration' with FIs
by Jim Ghiglieri — Senior Vice President, Corporate Communications, SHAZAM
A Pew study showed that most consumers are indifferent to the idea, but 64 percent of those in the target market (i.e., the un- and underbanked) favor it.
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Fed to roll out roadmap for faster payments
by Jim Ghiglieri — Senior Vice President, Corporate Communications, SHAZAM
The effort comes in response to research findings that consumers want instant payments and would be willing to pay for them.
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Consumers still prefer mix of banking channels
by Jim Ghiglieri — Senior Vice President, Corporate Communications, SHAZAM
Although the Internet remains consumers' top channel for banking, others — including ATMs and the branch — are regaining ground.
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FIs looking to invest in upgraded ATMs, new technology in 2015
by Jim Ghiglieri — Senior Vice President, Corporate Communications, SHAZAM
EMV readers, e-receipts, touch screens and targeted marketing top the list of ATM features financial institutions want to add, a new report says.
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Improving the ATM user experience in an increasingly mobile world
by Jim Ghiglieri — Senior Vice President, Corporate Communications, SHAZAM
Given the expected growth of mobile-initiated ATM services, the future of innovation lies in better connections between ATMs and consumer-owned devices.
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3 ways to keep the focus on the customer
by Jim Ghiglieri — Senior Vice President, Corporate Communications, SHAZAM
One customer's bad experience and three common-sense ways to ensure that your customers will never have one remotely like it.
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Will mobile card readers dethrone cash?
by Jim Ghiglieri — Senior Vice President, Corporate Communications, SHAZAM
Total cash volume in POS transactions fell 10 percent from 2012 to 2013, while mobile and prepaid card payments surged. A sign of things to come?
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Video teller machines: The future of community banking?
by Jim Ghiglieri — Senior Vice President, Corporate Communications, SHAZAM
As financial institutions continue to shutter branches to cut costs, video tellers have emerged as a less expensive way for them to provide face-to-face…
read now7 steps to minimizing data breach fallout, part 2
by Jim Ghiglieri — Senior Vice President, Corporate Communications, SHAZAM
In my previous post, I shared four of the seven steps financial institutions can take to prepare for and respond to a data breach affecting their cardholders.
read now7 steps to minimizing data breach fallout, part 1
by Jim Ghiglieri — Senior Vice President, Corporate Communications, SHAZAM
Many financial institutions have felt the sting of recent breaches — and there could be more to come. Dealing with the aftermath is frustrating, time-consuming…
read nowCardless ATM tests underway
by Jim Ghiglieri — Senior Vice President, Corporate Communications, SHAZAM
ATM innovation is an ongoing process and, of late, we’ve seen a number of new features come about as a result of developing technologies. Two examples are…
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Instant card reissuance valuable in a world where real-time reigns
by Jim Ghiglieri — Senior Vice President, Corporate Communications, SHAZAM
In light of recent retail data breaches affecting millions of consumers, the logistics of card reissuance has come to the forefront for many financial…
read nowEMV has a long way to go
by Jim Ghiglieri — Senior Vice President, Corporate Communications, SHAZAM
The looming October 2015 liability shift for mag-stripe cards used on EMV terminals, combined with recent media buzz regarding the U.S. payments industry's…
read nowMake the most of your debit card program
by Jim Ghiglieri — Senior Vice President, Corporate Communications, SHAZAM
A ruling on the U.S. Federal Reserve’s appeal of the Leon decision that overturned the cap on debit interchange could take up to a year. While the majority of…
read nowMore banks add mobile payments to enhance customer experience
by Jim Ghiglieri — Senior Vice President, Corporate Communications, SHAZAM
According to a recent Independent Community Bankers of America survey, mobile payment offerings continue to rise at community financial institutions.
read nowIt's still anyone's game in mobile payments
by Jim Ghiglieri — Senior Vice President, Corporate Communications, SHAZAM
In a previous blog post, I wrote about some of the reasons mobile technology needs financial institutions. In this blog, I'd like to follow-up with some…
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