Looking Beyond Branch Doors

Global Accessibility Awareness Day highlights why UK banks must move beyond branch-based accessibility and deliver inclusive, secure and connected experiences…

Why ATMs still matter

by Brendan Thorpe — Customer Success Manager, Auriga Spa

The ATM that survives and remains relevant in this environment is not the one that is merely kept operational; it is the one that becomes more capable, more…

Cash Still Has Its Moments

Cash demand still spikes during holidays, pushing ATMs to their limits while exposing a critical gap between mobile banking and physical cash access. Cardless…

How banks can win back customers

by Brendan Thorpe — Customer Success Manager, Auriga Spa

In banking, the honeymoon phase is often brief. How can banks rekindle the love?

Renewing Digital Banking From the Inside Out

UX transformation in banking requires structured research, not visual refresh. Evidence from user behavior, accessibility audits, and journey analysis reveals…

Why Customers Fall Out of Love with Their Bank and How to Win Them Back

February invites reflection on how lasting partnerships are built through reliability, shared objectives, and continuous value creation, including the…

Banking Trends 2026: What will 2026 hold for Banking and Financial Services?

As the banking industry looks ahead to 2026, the conversation is no longer about whether transformation will happen, but about how coherently it will be…

AI, omnichannel strategies provide secret sauce for banking

by Brendan Thorpe — Customer Success Manager, Auriga Spa

AI and omnichannel strategies are transforming banking by enabling banks to provide more personalized, efficient, and resilient services than ever before.

ATM cybersecurity: Staying on top of malware attacks

by Brendan Thorpe — Customer Success Manager, Auriga Spa

ATM malware continues to be one of the most persistent and costly challenges for financial institutions worldwide. Here's how to stay on top of it.

Cybersecurity Awareness Month: Protecting ATMs from Malware Threats

October is Cybersecurity Awareness Month, a timely reminder for banks and ATM operators to remain alert to evolving threats. ATM malware continues to be one of…

How banks can embrace data-driven decisioning

by Brendan Thorpe — Customer Success Manager, Auriga Spa

To succeed, banks must move from simply collecting data to actively using it to shape data-driven marketing strategies, improve customer services and boost…

Rethinking Customer Service in the Age of AI & Omnichannel Banking

The customer experience in banking is evolving rapidly. Expectations are higher than ever, shaped by the demand for services that are always available…

The Critical Role of Data in Modern Banking

Banks have more data than ever before. Every transaction, customer interaction, and channel leaves behind a trail of information. Yet having data is not the…

Banking in 2025: How to meet customer expectations

by Mark Aldred — Head of Sales, Auriga

To stay competitive in this fast-moving landscape, banks need to understand what their customers really want and invest in the right technology and strategies…

What banking customers expect and how banks can deliver

Banking isn’t what it used to be. Consumers have grown accustomed to a world of instant gratification, whether it’s shopping online or streaming entertainment…

The future of the branch is hybrid

by Mark Aldred — Head of Sales, Auriga

By blending digital capabilities with human interaction, the hybrid branch offers the best of both banking worlds to fit the needs of every customer, no matter…

Innovative Models for Efficient and Sustainable ATM Channel Management

As banking continues to evolve in the digital age, the role of ATMs has expanded from basic cash dispensers to vital, multifunctional service points. With…

From Hoax to Hack: When Panic Is the Payload

In the age of digital banking, misinformation can spread like wildfire, particularly when it relates to people’s finances. A key example is the "Dance of the…

The Hybrid Branch: Blending Digital and Physical Banking

This mix of banking needs across society has led to the rise of the hybrid branch, coined the branch of the future. By blending digital capabilities with human…

3 ways ITMs can deliver a better banking experience

by Bradley Cooper — Editor, Connect Media

When used properly, ITMs can improve the banking experience. Here's how.