Blogs
It's time for ATM deployers to diversify
by Terry Dooley — SVP & CIO, ITS, Inc
The recent ATMIA US 2013 conference in Scottsdale, Ariz., offered a glimpse into the future of ATMs and other self-service channels in banking. Presentations…
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Aligning payment processing services and customer experience
by Marc Borbas — VP, Marketing, INETCO
Last week, Retail Systems Research published the Fast Fact "Retail Payments and the Customer Experience: Waiting for Processors." It was taken from RSR's first…
read nowFTC issues report on increased use of mobile payments
by Terry Dooley — SVP & CIO, ITS, Inc
The Federal Trade Commission recently issued a staff report titled "Paper, Plastic … or Mobile?" The report, which is based on an FTC workshop, highlights key…
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Virtual Teller ATMs: In demand and increasingly so
by Mark Smith — VP of Financial Solutions, Kahuna ATM Solutions
When you put together the costs of real estate, human resources and sheer operational expenses of a branch, they might far exceed any justification to keep a…
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Increase transactions and awareness with simple ATM branding
by Rebecca Hellmann — Marketing and Sales Coordinator, Welch ATM
Many ISOs and ATM deployers seek to increase machine traffic and incremental revenue by offering branding options for financial institutions. However, FIs are…
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The year your financial institution starts acting like a start-up
by Jim Ghiglieri — Senior Vice President, Corporate Communications, SHAZAM
It's easy to write statements like "improve customer experience," "streamline processes" or "create a culture of innovation" in your financial institution's…
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Branchless banking before the Internet
by Bernardo Batiz-Lazo — Professor of Business History, Bangor University
For most of the last century, banks in Europe and North America have sought alternatives to brick-and-mortar branches for the delivery of retail financial…
read nowATM screen branding: the power of impressions
by Mark Smith — VP of Financial Solutions, Kahuna ATM Solutions
There is one golden fact about ATM Screens. It's a fact that can turn advertising on its head. A fact that any marketer can embrace:
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Cash at your service!
by Richard Buckle — Founder and CEO, Pyalla Technologies, LLC
A few days ago I was paging through photos I took with my smartphone at the ATM Industry Association (ATMIA) conference in Scottsdale, Ariz. I came across a…
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Future of the ATM in an evolving payments environment
by Dan Kramer — Senior Vice President, Marketing & Merchant Servic, SHAZAM
More and more consumers are accessing their financial accounts via mobile devices and the Internet. It's interesting to consider where and how the ATM will…
read now5 best practices for monitoring multi-channel banking environments
by Marc Borbas — VP, Marketing, INETCO
Over the past few months, we have seen retail financial institutions face mounting pressures to keep up with evolving self-service banking…
read nowBrand expansion through branchless banking
by Rebecca Hellmann — Marketing and Sales Coordinator, Welch ATM
While transactions at financial institution branches across the U.S. are dropping by approximately 5 percent per year, PC and Internet use are on the rise. The…
read nowTo EMV, or not to EMV ...
by Mark Smith — VP of Financial Solutions, Kahuna ATM Solutions
I've had the pleasure of attending several conferences recently and have listened to many points of view about EMV and the VISA/MasterCard timelines for the…
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3 myths about mobile security
by Robert Siciliano — speaker, IDTheftSecurity.com
Mobile computing is the new frontier of personal technology. Whether you are on a phone or tablet, if you have a carrier connection, you are mobile.
read nowMy '2-hour' project: creating an RFP for APM tools
by Marc Borbas — VP, Marketing, INETCO
Last week, I was reminded of how hard it must be to be a buyer of enterprise software these days — especially application performance management software.
read nowNew ATM targets Millennial generation
by Jim Ghiglieri — Senior Vice President, Corporate Communications, SHAZAM
Influenced by the expectations of the Millennial generation (aka "Gen Y"), Diebold Inc. is reimagining the automated teller machine. The company has developed…
read nowBrand offers at the ATM: an innovative way to engage consumers
by Rebecca Hellmann — Marketing and Sales Coordinator, Welch ATM
The ATMIA US 2013 conference offered a plethora of information for ATM owners and operators about EMV, PCI and ways to mitigate dropping interchange fees.
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Will the Apple cash app bear fruit?
by Ron Delnevo — Chairman, Cash and Card World
I have to admit that initially I thought it was an early April (or do I mean Apple?) Fool. The news I am referring to is the plan by Apple to launch a…
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Why EMV liability shifts shouldn't freak you out
by Kevin Christensen — Vice President, Audit, SHAZAM
It's easy to understand why many community financial institutions are in a panic about the impending inter-regional liability shift for ATM fraud. Introduced…
read nowDiversify ... how and why
by Mark Smith — VP of Financial Solutions, Kahuna ATM Solutions
"We are working twice as hard and making half as much," was the most common statement at the recent ATMIA Conference in Scottsdale, AZ. This echoed across the…
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