When it comes to COVID-19 it's essential to know who’s essential

by Pat Shea — Editor, NetworldMedia

The government has labeled several occupations and businesses as essential during the COVID-19 pandemic. ATM operators are faced with the unique problem of…

Hitting the ground running: Meet ATM Marketplace's new editor

by Pat Shea — Editor, NetworldMedia

ATM has a new editor, Pat Shea, and she welcomes reader insight, story ideas and feedback as the ATM and financial industry are grappling with the serious…

Time to evolve, not withdraw the ATM

by Ben Hickinbotham — Vice president, MoneyPass, Fiserv

Amid rapid changes in the cash economy and the rise in digital payments, the ATM is likewise facing challenges that have led to an evolution that will meet the…

How retail banks can speak to the customer experience

by Janet Hawkins — CEO & Founder, Opterus Inc

Janet Hawkins, president and CEO at Opterus, explains why retail banks need to continue ensure bank associates have the necessary tools that allow them to…

What does the decline in ATM withdrawals mean for cash?

by David Tente — Executive Director, USA, ATM Industry Association

So, does the decline in the number of ATM withdrawals over the past few years portend a more rapid decline in the use of cash?  Short answer — no!

4 ATM trends that can't be ignored in 2020

by Daryl Cornell — President & CEO, Triton Systems of Delaware, LLC

Triton Systems' Daryl Cornell predicts that 2020 will be a big year for tap and go, and that frustrations with Windows 10 will simmer.

Tragedy or strategy? The relevance of the past for competitive advantage

by Bernardo Batiz-Lazo — Professor of Business History, Bangor University

Bátiz-Lazo, departmental chair in Business History and bank management at Bangor University, in Wales, discussed the importance of creating a competitive…

Super apps and the fintech revolution in 2020

As Big Tech encroaches upon banking, some of the leading app developers in the ride sharing and food delivery space are carving out a niche for themselves in…

3 lessons from Apple Card: How FIs can deliver a frictionless, consumer-centric experience

Apple Card is designed to be the ultimate consumer payments card — a centralized hub to intelligently manage and track spending and gain insight into payment…

4 digital banking trends to watch in 2020

The growing phenomenon of direct, digital banking and Silicon Valley's entry into the payments business pose a series of challenges to traditional banks. NCR's…

The future of cash, ATMs — your 2020 spoiler alert

by Bernardo Batiz-Lazo — Professor of Business History, Bangor University

According to some economists, we've been experiencing an extended period of slow growth since the 1970s. What does this mean for the future of cash and ATMs?

Happy 21st birthday for UK's independent ATMs? Not exactly

by Ron Delnevo — Chairman, Cash and Card World

ATMIA Europe's Ron Delnevo takes us back to when the first independent ATM was installed in the U.K. Consumers were thrilled at the time, but the country still…

In the switch from cash to mobile payments, businesses need to consider in-app fraud

As a rising number of consumers use digital payments to conduct ecommerce transactions, businesses need to make sure their mobile apps are secure. Customer…

Canada's Instacoin bitcoin ATMs now offer a slew of stablecoins, including tether

by Amy Castor — Editor, Networld Media Group

Instacoin now supports seven stablecoins — including the controversial tether — throughout its bitcoin ATM network. At its two-way machines, users can buy and…

Cashless is not for all consumers

As cashierless shopping becomes more popular, a stark disparity is coming to light — the underbanked are getting left behind. In this blog post, Plain Green's…

5 tips for enhancing the in-branch video banking experience

by Mark Aldred — Head of Sales, Auriga

Even in the age of online banking, there is nothing like speaking to an actual person. Auriga's Mark Aldred steps us through how to implement video banking in…

Stories we tell ourselves: ATM myths and narratives

by Bernardo Batiz-Lazo — Professor of Business History, Bangor University

A narrative, as Nobel laureate Robert Shiller defines it, is a story with a moral that can rise to the level of an economic narrative. In the ATM world, we…

IADs see significant opportunity despite falls in some large markets

by Dominic Hirsc, Dominic Hirsch — manager, Retail Banking Research

The number of independently operated ATMs is predicted to grow worldwide, but complicated forces are at work. Dominic Hirsch, who works at London-based…

4 ways banks can prepare staff for next-gen ATM technology

by Rebecca Cicarelli — Marketing Director, BranchServ

Swapping out long-standing and reliable ATM equipment for state-of-the-art technology that's new and unfamiliar may not come easy, especially for staff.

Biometrics: The next step forward in ATM security

by Amy Castor — Editor, Networld Media Group

Biometrics have been touted as the next leap forward in ATM security. You don't need to memorize a PIN or even carry a card to access cash. So why haven't…